topic Re: Not able to see Configure me after factory reset - Lennar homes in RUCKUS Support for Lennar Homes

Not able to see Configure me after factory reset - Lennar homes

dha009 — Mon, 29 Apr 2024 23:48:09 GMT

Hi,

I am new owner of lennar homes and previous owner was using the ruckus setup. I followed the factory reset steps but still not getting the CONFIGURE.ME XXXX wifi option. Can you help me to setup?

Re: Not able to see Configure me after factory reset - Lennar homes

pinky_ruckus — Tue, 30 Apr 2024 15:25:49 GMT

Hi @dha009 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to find Configure.Me XXXX option during factory reset.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Not able to see Configure me after factory reset - Lennar homes

dha009 — Tue, 30 Apr 2024 16:31:05 GMT

I disconnected all AP except the one that i was working with. I am still getting that issue.

Re: Not able to see Configure me after factory reset - Lennar homes

pinky_ruckus — Tue, 30 Apr 2024 18:03:29 GMT

Hello @dha009 ,

Thank you for the response and the information shared.

Could you please try connecting any other AP and disconnect other APs from the switch and try performing factory reset?

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Not able to see Configure me after factory reset - Lennar homes

dha009 — Tue, 30 Apr 2024 23:43:06 GMT

Thanks. i was able to get configure.me and initiate factory reset process. Now after finishing setup i am not able to see that wifi option that i created and still shows the configure me option only. Let me know if you need any images.

Re: Not able to see Configure me after factory reset - Lennar homes

dha009 — Tue, 30 Apr 2024 23:44:21 GMT

Re: Not able to see Configure me after factory reset - Lennar homes

pinky_ruckus — Wed, 01 May 2024 16:58:05 GMT

Hello @dha009 ,

Thank you for the response and the information shared.

Could you please try performing factory reset process using Web browser option using PC/laptop explained in the guide?

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Not able to see Configure me after factory reset - Lennar homes

pinky_ruckus — Wed, 01 May 2024 17:13:29 GMT

Re: Not able to see Configure me after factory reset - Lennar homes

dha009 — Wed, 01 May 2024 19:01:15 GMT

not able to load unleashed.ruckuswireless.com

Re: Not able to see Configure me after factory reset - Lennar homes

dha009 — Wed, 01 May 2024 19:45:29 GMT

Re: Not able to see Configure me after factory reset - Lennar homes

Imran_ruckus — Wed, 01 May 2024 19:58:01 GMT

Hi @dha009

Greetings!!!

Thank you for the response and the update.

When connected to the configure.me.-xxxxxx please click on this link https://unleashed.ruckuswireless.com/ on a web browser and check.

Please check and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Not able to see Configure me after factory reset - Lennar homes

dha009 — Wed, 01 May 2024 20:51:10 GMT

Not able to connect.

Re: Not able to see Configure me after factory reset - Lennar homes

Imran_ruckus — Wed, 01 May 2024 20:53:57 GMT

Hi @dha009

Thank you for the response and the update.

Could you please unplug this AP, connect other AP and perform factory reset on it once again on the web browser.

Please check and confirm.

Thank you gain. We appreciate your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Not able to see Configure me after factory reset - Lennar homes

dha009 — Thu, 02 May 2024 13:58:17 GMT

Hi,

I have tried Factory reset to AP through web. it shows that its completed but i am not able to see system name in available network. I am able to login as admin but it shows disconnected for internet ( Refer image) . Refer the image of port setup.

Re: Not able to see Configure me after factory reset - Lennar homes

Imran_ruckus — Thu, 02 May 2024 15:01:19 GMT

Hi @dha009

Greetings!!!

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and it into the correct port then reboot (unplug and plug from the power outlet). Try to connect to the Internet via Access Points. Also connect ALL the unplugged Access Points back to any of 12 ports.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Not able to see Configure me after factory reset - Lennar homes

dha009 — Thu, 02 May 2024 23:11:47 GMT

Hi, Can you confirm all Access points and ethernet cable are connected to those 12 points? I tried to do that but still not seeing my system name.

Re: Not able to see Configure me after factory reset - Lennar homes

dha009 — Fri, 03 May 2024 12:16:30 GMT

Re: Not able to see Configure me after factory reset - Lennar homes

Imran_ruckus — Fri, 03 May 2024 13:09:39 GMT

Hi @dha009

Greetings!!!
Thank you for the response and the information you shared.

I see from the pictures you shared, as per the light status the RUCKUS ICX-7150-C12P Switch and R510 Access Point are in normal condition with the correct ethernet connections on the Switch.

You should be able to see the RUCKUS Access Points Wi-Fi network on any wireless connecting devices. You can check your Wi-Fi network name and details in Wi-Fi networks details on Unleashed. (Please refer to the below screenshot)

On the Access Points, if 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Not able to see Configure me after factory reset - Lennar homes

dha009 — Fri, 03 May 2024 14:42:08 GMT

I am not able to see the network name that i created in wifi network and i am not able to login into admin page as i am not connected to unleashed network.

Re: Not able to see Configure me after factory reset - Lennar homes

Imran_ruckus — Fri, 03 May 2024 15:49:58 GMT

Hi @dha009

Thank you for the response and the update.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ then check for the created Wi-Fi Network information as described in my previous post.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.