topic Re: Access points R510 has no power in RUCKUS Support for Lennar Homes

Access points R510 has no power

Lennar1 — Wed, 01 May 2024 01:22:17 GMT

My access points lost power (pic#1) and I did some research and realized that I need to reset the switch by unplugging it and pressing the reset button on it. After resetting it now all the lights on the switch just keep flashing amber (pic#2) and there are still no power on my access points on my ceilings.

please advise.

Re: Access points R510 has no power

pinky_ruckus — Wed, 01 May 2024 15:56:41 GMT

Hi @Lennar1 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access points are not powering on.

As you mentioned the lights on the Switch is Amber, Meaning the Switch is stuck in the boot mode.

As you tried reset with no luck, we would suggest you to perform the reset on the Switch multiple times and if the reset doesn’t work, the only option is to perform Software recovery.

You can follow the process once again as described below:

1. Power OFF the box.

2. Press the reset button in the box using a paper clip and to be held without releasing.

3. Power ON the box.

4. In a few seconds, all Status Mode LEDs will be flashing in Amber colour.

5. After that flashing, after 2 seconds, now release the pin from the reset button.

6. Check if the reset happening in the box.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to reset the Switch:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points R510 has no power

Lennar1 — Wed, 01 May 2024 15:50:56 GMT

I have tried resetting it many times and the end result is as I mentioned above. All the lights keep flashing amber.

Re: Access points R510 has no power

pinky_ruckus — Wed, 01 May 2024 16:30:54 GMT

Hello @Lennar1 ,

Thank you for the response and the information shared.

As you have performed reset multiple times, the only option is to perform Software recovery.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to perform the Software recovery:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points R510 has no power

Lennar1 — Sat, 04 May 2024 19:57:06 GMT

Thank you. I now have fixed the problem. But now my unleashed app isn’t working.

I am using “admin” as username and I get the above message!

please advise

Re: Access points R510 has no power

pinky_ruckus — Mon, 06 May 2024 18:03:57 GMT

Hi @Lennar1 ,

Greetings!

Thank you for the information you shared.

I understand that you are unable to log into the RUCKUS Unleashed application on your smartphone.

This may happen when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access points R510 has no power

pinky_ruckus — Thu, 09 May 2024 18:31:01 GMT

Hello @Lennar1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.