topic Re: No power on Ruckus switch in RUCKUS Support for Lennar Homes

No power on Ruckus switch

Jtxa — Tue, 30 Apr 2024 12:04:34 GMT

Recently had a power surge run through my house and now my Ruckus devices aren’t working at all tried connecting it to a different outlet. No lights same results, seems to be completely dead. Looking for assistance with this issue, TIA.

Re: No power on Ruckus switch

Imran_ruckus — Tue, 30 Apr 2024 12:33:17 GMT

Hi @Jtxa

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power on Ruckus switch

Jtxa — Tue, 30 Apr 2024 12:41:09 GMT

Submitted

Re: No power on Ruckus switch

Imran_ruckus — Tue, 30 Apr 2024 13:10:19 GMT

Hi @Jtxa

Thank you for the response.

As described in the previous post, please shoot a video showing a WORKING power outlet.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power on Ruckus switch

Jtxa — Tue, 30 Apr 2024 13:21:28 GMT

Resubmitted

Re: No power on Ruckus switch

Jtxa — Tue, 30 Apr 2024 14:01:10 GMT

I’ve resubmitted the video, showing me plugging in the ruckus in a working outlet.

Re: No power on Ruckus switch

Imran_ruckus — Tue, 30 Apr 2024 14:46:09 GMT

Hi @Jtxa

Thank you for the response and the update.

Could you please try hard resetting of the Switch. Please refer to the below VIDEO for the hard reset process.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

NOTE: IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please check and let me know if that works.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power on Ruckus switch

Jtxa — Tue, 30 Apr 2024 14:57:31 GMT

Tried the hard reset process and had no success, Switch is still not responding or powering up.

Re: No power on Ruckus switch

Imran_ruckus — Tue, 30 Apr 2024 17:03:53 GMT

Hi @Jtxa

Thank you for sharing the requested VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up when plugged in. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.