topic Re: ICX7150 switch boot mode in RUCKUS Support for Lennar Homes

ICX7150 switch boot mode

pankajkondekar — Mon, 29 Apr 2024 02:52:30 GMT

My icx7150 is stuck in boot mode, tried reset option but not working.

tried option 1-

After performing the factory reset using a paper clip 20-25 times, still see the Amber light on SYST

tried software recovery

getting error

Bad FIT kernel image format!
ERROR: can't get kernel image!

Re: ICX7150 switch boot mode

pankajkondekar — Sun, 28 Apr 2024 18:58:03 GMT

Tried steps from post

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483/thread-id/1816

getting error Retry count exceeded; starting again .......

is this still software issue or Hardware issue ?

Re: ICX7150 switch boot mode

pankajkondekar — Mon, 29 Apr 2024 02:31:44 GMT

show_image

ICX7150-Boot>show_image
===========================
Primary :
NAND read: device 0 offset 0x0, size 0x200
512 bytes read: OK
SPS08090d(28660224)
Secondary:
NAND read: device 0 offset 0x4000000, size 0x200
512 bytes read: OK
SPS08090d(28660224)
===========================
ICX7150-Boot>

ICX7150-Boot>reset
resetting ...
device 0 offset 0x0, size 0xc0000
using GPIO[7] to reset

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 1
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0xa
Writing Shmoo values into flash .....

device 0 offset 0xbfe00, size 0x200
device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000
8 ecc_errors after reading 5b48000:5b49c00
iproc_nand_read_page returned 2
NAND read from offset 4000000 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary
device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!

Re: ICX7150 switch boot mode

pankajkondekar — Mon, 29 Apr 2024 02:50:19 GMT

@ Imran Sanadi-

can you please help ?

Re: ICX7150 switch boot mode

Mayank — Mon, 29 Apr 2024 07:34:22 GMT

Hi Pankajkondekar,

Thank you for posting your query !!!

I understand that ICX 7150 is stuck in boot mode and you already tried the reset option and software recovery but the issue remains the same.

I have a question for you here :

1> Did you try to boot the iCX 7150 from the primary and secondary image from the service os try to boot the primary or secondary partition like this: boot_primary or boot_secondary.

If not can you give it a try?

2>From the boot mode the tftp server is reachable i mean can you ping the tftp server from the boot mode of switch?

Note: Could you please confirm for us if you are from Lennar Homes?

Please let us know how it goes.

Moving Forward If this issue is not resolved, Please log a ticket with the below link so that we can help you further

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

Re: ICX7150 switch boot mode

pankajkondekar — Mon, 29 Apr 2024 12:43:04 GMT

Hi Mayank

yes i am from Lennar homes

1. Tried boot_primary or boot_secondary.getting ERROR: can't get kernel image!

2. host 192.168.0.2 is alive

which ticket i have to log, open a case or faulty equipment??

Open a Case via online Support Portal

Open a case

Faulty Equipment? Request RMA

Request an RMA

Thanks

Re: ICX7150 switch boot mode

Imran_ruckus — Mon, 29 Apr 2024 12:52:57 GMT

Hi @pankajkondekar

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to software recover the RUCKUS ICX-7150-C12P Switch.

As you are getting 'not alive' error during the process, please refer to the below RUCKUS Lennar Knowledge base self-help article to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 switch boot mode

pankajkondekar — Mon, 29 Apr 2024 13:04:02 GMT

Hi Imran

i am getting host 192.168.0.2 is alive

2. while software recovery i am getting error

Loading: T T T T T T T T T T
Retry count exceeded; starting again

3. and while boot_primary or boot_secondary

Bad FIT kernel image format! ERROR: can't get kernel image!'

Thanks

Re: ICX7150 switch boot mode

Imran_ruckus — Mon, 29 Apr 2024 13:07:56 GMT

Hi @pankajkondekar

Thank you for the response and the update.

Do you see any change in the light status on the RUCKUS ICX-7150-C12P Switch now? If not, please unplug and plug it from the power outlet then check.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 switch boot mode

pankajkondekar — Mon, 29 Apr 2024 13:11:43 GMT

Hi Imran

Light status is same syst orange and power green, tried paper clip reset 20-25 times

Re: ICX7150 switch boot mode

Imran_ruckus — Mon, 29 Apr 2024 13:15:40 GMT

Hi @pankajkondekar

Thank you for sharing the information.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 switch boot mode

Mayank — Mon, 29 Apr 2024 14:28:29 GMT

Hi Pankaj,

Thank you for the update.

As you are from Lennar Home, Someone from Lennar Homes Team will assist you further on you request.

Thanks