topic RUCKUS SUPPORT in RUCKUS Support for Lennar Homes

RUCKUS SUPPORT

Suman23 — Sun, 28 Apr 2024 02:27:14 GMT

I purchased the Lenar home 4 years before and from last month My rukus is not working can you please help me to fix this issue at your earliest convinience.

Re: RUCKUS SUPPORT

pinky_ruckus — Mon, 29 Apr 2024 13:51:31 GMT

Hi @Suman23 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

Was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS SUPPORT

Suman23 — Fri, 03 May 2024 00:24:50 GMT

As per your instruction i provided all the required pictures, I will be glad if you can schedule a technician to resolve this issue.

1. Yes, there was a power outage before I started facing the issue

2. Yes, there is a amber colored light and 2 green lights.

3. Yes, switchaccess pointaccess point picture 2my Internet is stable and working

4. There is one access point connected to the switch, and none of the lights are on.

Re: RUCKUS SUPPORT

Imran_ruckus — Fri, 03 May 2024 19:21:36 GMT

Hi @Suman23

Greetings!!!

Thank you for the response and the detailed information you shared.

Apologies for the delayed response.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo or Access Point is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable, plug it into the correct port, and reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch once. Then Check if that works.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS SUPPORT

Imran_ruckus — Mon, 06 May 2024 20:53:30 GMT

Hi @Suman23

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: RUCKUS SUPPORT

Imran_ruckus — Fri, 10 May 2024 20:42:32 GMT

Hi @Suman23

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated as we need to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community