Icx 7150 switch not working after power out

Drewshreeve1 — Tue, 01 Nov 2022 17:27:29 GMT

After a power outage my ICX 7150 switch is no longer working. It is stuck on a steady amber light every time I reset the unit. I have done a factory reset and it’s still not working. The AP units are not receiving any power, have no lights and no signal. The switch is no longer under warranty with Lennar but still under limited warranty with Ruckus. Please advise.

Thanks

Drew

Re: Icx 7150 switch not working after power out

Yarenis — Tue, 01 Nov 2022 18:00:14 GMT

Hi @Drewshreeve1

It seems that you need to access the Switch, from there you can diagnose what may be the issue, so let me add the guides also available on this community.
Here are two possible option to gain access to the switch, please test both.

How to console in the ICX-7150-12c using a Windows Machine

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

How to Access an ICX Switch remotely via SSH or Telnet, using a Windows computer
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Access-an-ICX-Switch-remotely-via-SSH-or-Telnet-using-a/td-p/46760

2:Wants you gain access you switch, it can look like these two options, in the first you will be able to run diagnostics commands, however the second required to run a process called software recovery, which I will add the guides which will help to perform the process.

1:ICX7150#
2:boot>

3:If you switch looks like option #1 please share the next information:
show version
show flash
show inline power detail
4:If your Switch look as the second option, a software recovery will be necessary, so you will require the next:
1:Check the current code you have, by running the next command

"printenv"

2: Download the new software code from the page (please download the same code you are running that may look like this SPS08090k):
https://support.ruckuswireless.com/software?filter=106#sort=relevancy&f:@commonproducts=[ICX%207450]

3:Download the Putty and TFTP server application
Putty: https://putty.org/
TFTP 64: https://tftpd64.software.informer.com/download/

4:This guide will help to configure the TFTP server part:

How to upgrade a Switch ICX7150-C12P via TFTP
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

5:Follow up the next guide to complete the Software recovery process.

Tutorial video
Ruckus ICX Recovery Load boot code from boot monitor
https://www.youtube.com/watch?v=RHriOYYD_iI

How to perform a Software Recovery?
https://support.ruckuswireless.com/articles/000006823

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

RICXI|RCNA|CCNA

topic Re: Icx 7150 switch not working after power out in RUCKUS Support for Lennar Homes

Icx 7150 switch not working after power out

Re: Icx 7150 switch not working after power out