topic Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working in RUCKUS Support for Lennar Homes

Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar — Sat, 20 Apr 2024 01:00:32 GMT

Hi,

Can someone please help me. I having issue with my Lennar Ruckus Switch (ICX-7150-C12P).

1. Un-stable/slow connection.

2. Unable to connect switch from Unleashed web/App.

3. Unable to connect the switch from console port also.

Please find the below error message in dashboard.

:Failed to ping ICX 192.168.x.xx. Suggest checking the network.:

*Unleashed system only supports ICX firmware version 08.0.90 or later.

Switch’s Console ports are not responding. I have tried different troubleshooting steps however, the failure persists, and unable to perform the software recovery on the Switch.

Can you please someone help me to fix the issue.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Chandini — Sat, 20 Apr 2024 08:56:24 GMT

Hi Tandemsankar

Thanks for reaching us.

Could you help me with below details from the switch:

Picture of front panel of the switch when powered on
Picture of front panel LED of AP connected to the switch when powered on
Could you please connect on console and share a picture of the error you are seeing on console
If you connect to console and reboot the switch and follow the below steps, are you able to go to boot mode
- Reboot the switch
- Keep pressing "b"
- It will take you to boot mode which will look like "ICX7150_boot> "

Thanks

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar — Sat, 20 Apr 2024 18:04:03 GMT

Hi Chandini, Thank you - Please find the below requested information.

Could you help me with below details from the switch:

Picture of front panel of the switch when powered on
Picture of front panel LED of AP connected to the switch when powered on
- AP1:

AP2:

Could you please connect on console and share a picture of the error you are seeing on console -
Console ports are not responding/working. when I connect to my laptop (not even recognising the ports), i tried with Windows & Mac laptops both.
If you connect to console and reboot the switch and follow the below steps, are you able to go to boot mode -
Switch console ports are not responding. I have tried all troubleshooting steps, but still problem persists. switch is not connecting - attaching the screenshot from unleashing portal as well.
- Reboot the switch
- Keep pressing "b"
- It will take you to boot mode which will look like "ICX7150_boot> "

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Mayank — Mon, 22 Apr 2024 07:03:16 GMT

Hi Tandemsankar,

Thanks for reaching us.

I see you are from Lennar Homes For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries.

To post your query in Lennar homes please refer to the below link for your reference and someone from the Lennar team will reach out:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Chandini — Mon, 22 Apr 2024 08:09:10 GMT

Hi Tandemsankar

Thanks for reaching us.

From the front panel of the switch looks like there is no amber LED noticed. So switch is booting up with the code.

Could you please let me know if you are aware of switch IP address which was assigned to the switch if it is manual ?

If assigned from your router through DHCP check the IP assigned to switch from your router by logging into it.

If yes then try this

Connect a pc to one of the free ports and give a static IP address in the same network as that of the switch
Then in PC open command prompt and ping IP address of the switch
If reachable then take SSH of same IP address and let me know if you are able to see the switch CLI prompt.
Once you have access run "show version" and share the output.

Thanks

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Imran_ruckus — Mon, 22 Apr 2024 13:07:07 GMT

Hi @tandemsankar

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with an intermittent Internet connection.

I can see from the Picture you shared, as per the Switch light status it is in a normal state.

From the other Screenshots you shared I suspect this issue may be due to the Routing code.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to troubleshoot and get this issue fixed.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the above-explained process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar — Mon, 22 Apr 2024 14:40:55 GMT

Hi Imran,

I have followed the above link, unable to get into Switch using console (CLI).

Switch’s Console ports are not responding also., personal opition somehow i feel its hardware issue. I would like experts to review.

I have connected with one of the free ports and tried ping Switch IP address. Please find the screennshot below.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar — Mon, 22 Apr 2024 14:50:01 GMT

Hi Chandini,

Connect a pc to one of the free ports and give a static IP address in the same network as that of the switch - Done
Then in PC open command prompt and ping IP address of the switch - not working
If reachable then take SSH of same IP address and let me know if you are able to see the switch CLI prompt. - Unable to get into CLI prompt, please refer above screenshot
Once you have access run "show version" and share the output.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Imran_ruckus — Mon, 22 Apr 2024 14:59:39 GMT

Hi @tandemsankar

Thank you for the information you shared.

Could you please check if you are using the correct Switch IP address?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and try to log in on the web browser.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar — Mon, 22 Apr 2024 19:11:48 GMT

Hi Imran,

Could you please check if you are using the correct Switch IP address? - Yes I am using correct Switch IP,

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. - Yes, I am able to, But unable to login using web UI, I tried with my passwords & default passwords. none of the working. then i tried to reset the password via CLI. The console ports are not working/responding. Please find the web UI screenshot for your reference.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Imran_ruckus — Mon, 22 Apr 2024 19:16:45 GMT

Hi @tandemsankar

Thank you for the response and the information you shared.

Could you please try to log into the Switch on the web browser using the default credentials?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, as you already tried, once again you can try below default credential combinations.

These usernames and passwords are key sensitive, please use capital letters and other characters wherever necessary.

If any of the above credentials doesn’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in below VIDEO and once you perform the reset try to login with the above-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar — Tue, 23 Apr 2024 00:51:20 GMT

Hi Imran,

I have tried default user id's and passwords , none of them are working.

one small observation:

1. When I connect my laptop to Switch Wifi (via AP) - Web UI NOT working (login page is not coming up).

2. When I connect my laptop directly to internet modem - Web UI page is coming up.

Not sure, why?

I have also followed the password reset video twice, no luck. still the problem exist.

In the video, they are showing the CLI prompt and booting options, which i am not able to see. as you aware, my console ports are not working/responding.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Imran_ruckus — Tue, 23 Apr 2024 12:47:15 GMT

Hi @tandemsankar

Thank you for the response and the update.

If you are using MAC, try to access CLI using Telnet as described below.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

If you can access the Command line should look like this:

????telnet@ICX7150-12P Switch>

Please confirm if you can access CLI using Telnet and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar — Wed, 24 Apr 2024 01:39:01 GMT

Hi Imran,

I have tried above step, Unable to access CLI via telnet. Please find the screenshot for your reference.

I also tried ping, no response, attached screenshot.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Imran_ruckus — Wed, 24 Apr 2024 13:04:24 GMT

Hi @tandemsankar

Greetings!!!

Thank you for the response and the update.

Could you please try to get console access using a Windows laptop/PC?

Please refer to the below link on how to get console access.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar — Wed, 24 Apr 2024 13:07:21 GMT

Hi Imran,

I have tried many times with windows /pc laptop also, console ports are not working/responding. No luck. Unable to connect using windows laptop also.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Imran_ruckus — Wed, 24 Apr 2024 13:12:05 GMT

Hi @tandemsankar

Thank you for the response and the update.

Could you please let me know the error you are getting on the Windows laptop? Please share a screenshot of the same and also a screenshot of the COM port details of the device manager.

Also please share a picture showing the Console cable connection between the laptop and the Switch.

Please help us with the above-requested queries and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar — Wed, 24 Apr 2024 15:51:44 GMT

Hi Imran,

Please find the below requested screenshots.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Imran_ruckus — Wed, 24 Apr 2024 16:07:13 GMT

Hi @tandemsankar

Thank you for the response and for sharing the requested information.

Have you installed the RUCKUS Switch drivers on your Windows laptop? If not, please follow the below process and try to access the Switch console once again.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, and the driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Also, please try to access the Switch console using a USB Type-C cable once. (Please refer to the below screenshot)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

tandemsankar — Wed, 24 Apr 2024 17:35:44 GMT

Hi Imran.

As per instructions, I have downloaded & install the drivers. Still the console ports are not responding.

I have tried with USB-c option also, port not responding.

I have strong feeling its hard failure/ port failure. I will wait for your (experts) review comments.

topic Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working in RUCKUS Support for Lennar Homes

Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Console ports are not responding/working. when I connect to my laptop (not even recognising the ports), i tried with Windows & Mac laptops both.

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working

Re: Ruckus Lennar Switch (ICX-7150-C12P) NOT working