topic Re: faulty equipment in RUCKUS Support for Lennar Homes

faulty equipment

bemdioso — Tue, 23 Apr 2024 23:09:44 GMT

the ICX 7150-C12P keeps shutting off every 2-3 hours. I have to unplug and plug it back again to get it to work. I need a new equipment.

Re: faulty equipment

bemdioso — Wed, 24 Apr 2024 11:32:24 GMT

Still need help! How long does someone get back to any customer with a legitimate issue with their equipment?

Re: faulty equipment

pinky_ruckus — Wed, 24 Apr 2024 14:03:31 GMT

Hi @bemdioso ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS switch is shutting off every 2 to 3 hours.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: faulty equipment

bemdioso — Thu, 25 Apr 2024 14:50:08 GMT

Hi, I disconnected all the wires connected at the switch and plugged everything back and so far it’s been working. Hopefully it stays that way. Will keep you posted if it goes out again but to answer your questions; we have 2 access points and there was no power outage. Everything was working properly since the day we purchased the house back in 2018.

Re: faulty equipment

pinky_ruckus — Mon, 29 Apr 2024 15:30:15 GMT

Hi @bemdioso ,

Greetings!

Thank you for your response and glad to know that the issue is resolved now.

Please contact us in future for any queries or concerns regarding the same.

We take this opportunity to thank you for your cooperation. We hope the service provided to you was satisfactory and hope you will have a wonderful experience with Ruckus Lennar Support in future too.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.