topic Re: Slow Performance and Poor Range - Ruckus R510 Access Point in RUCKUS Support for Lennar Homes

Slow Performance and Poor Range - Ruckus R510 Access Point

Bay — Mon, 22 Apr 2024 20:25:50 GMT

Hello, I have Spectrum wifi, and if I connect to the Spectrum router when standing nearby to it, I get performance of about 500mbps.

When further away from the Spectrum wifi router, I connect to the Ruckus R510 network (there are 2 Ruckus R510s access points in the house with wired backhaul to Spectrum). Performance from the Ruckus R510 network is severely degraded vs. the Spectrum router (~20mbps on Ruckus).

I updated to the latest Ruckus software and ensured I was on the correct country code. I tried selecting "Automatically adjust AP radio power" however this made no difference.

I have also tried connecting via ethernet to the Ruckus network - there, the performance is better ~150mbps, however still much slower than if nearby the Spectrum router.

Would appreciate any troubleshooting steps that could be offered. Thank you

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

pinky_ruckus — Mon, 22 Apr 2024 21:55:58 GMT

Hi @Bay ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing slow performance issue while connecting to the Ruckus network.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

Bay — Tue, 23 Apr 2024 00:50:49 GMT

1. The installation is not new, however performance has always been low. I am running the switch in SPS mode as recommended (not SPR).

2. On the switch, green lights on "stat" "syst", pwr" and various lights within the ethernet plugs attached to the switch.

3. Yes - I am getting over 500mbps from the ISP router, however only about 20-30mbps from the APs.

4. 2 access points. One has green lights for 5G, 2.4G, CTL and PWR; the other has green lights for the same but CTL is off.

I am now attempting to upload the photos in my Ruckus account.

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

Bay — Tue, 23 Apr 2024 00:56:31 GMT

AP2SwitchAP1

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

Squozen — Tue, 23 Apr 2024 16:03:41 GMT

Turn the 2.4Ghz radio off on the SSID you’re testing and see if the speed improves. Your device might be being stupid and choosing the slow radio.

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

pinky_ruckus — Tue, 23 Apr 2024 16:18:46 GMT

Hi @Bay ,

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

Bay — Tue, 23 Apr 2024 19:14:38 GMT

The device is on the 5G band (I can see this from the Ruckus Unleashed admin dashboard).

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

pinky_ruckus — Tue, 23 Apr 2024 19:43:03 GMT

Hello @Bay ,

Thank you for the response and the information shared.

Could you please confirm if you have unplugged the ethernet cable from the port and connected it to one of the 12 ports?

Once after connecting it to the right port, please reboot as mentioned in the previous post.

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

Bay — Tue, 23 Apr 2024 21:33:05 GMT

I moved that Ethernet plug as recommended in the screen above, then did a hard reset, however see no performance difference (degradation from ISP speed still reduces performance by >50%.

Any other suggestions would be appreciated.

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

pinky_ruckus — Wed, 24 Apr 2024 14:40:39 GMT

Hello @Bay ,

Thank you for the response and the information shared.

Upon checking the light status, we see that everything looks good with the Switch and the AP. At this point, we suggest you to perform a factory reset on the access point and establish a new Wi-Fi network/SSID.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

Bay — Wed, 24 Apr 2024 15:10:46 GMT

That's a large effort for only a theoretical remediation - especially given the need to re-enable SSH on the switch, and likely go through the complex steps of again upgrading the switch to more recent software. Would be helpful to make these systems more user friendly in the future.

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

pinky_ruckus — Wed, 24 Apr 2024 15:56:15 GMT

Hello @Bay ,

Thank you for the response.

Could you please log into the unleashed system and share the screen shots showing the Switch and Unleashed AP version details?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

Bay — Thu, 25 Apr 2024 01:47:13 GMT

I'd rather not share screen details of my home network in this public forum - however I checked and can share the following:

Both APs on 200.15.6.112.52 (I upgraded a few days ago as part of my initial troubleshooting)

Switch version information says SPS08070c.bin / 08.0.70cT211 / 10.1.13T225 mnz 10113 - I'm aware this is not the latest version however the upgrade process is sufficiently complex that I have not been able to make time for it

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

pinky_ruckus — Thu, 25 Apr 2024 14:07:54 GMT

Hello @Bay ,

Greetings!

Thank you for sharing the information.

I would suggest you to upgrade the firmware of the Switch since the Switch is on the older version.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Switch firmware version to the recommended stable version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

Squozen — Thu, 25 Apr 2024 16:54:41 GMT

I can’t see how upgrading switch firmware will improve wireless speed in the slightest - switching is done in dedicated hardware, not by the CPU. In your situation I would first disable the wifi in the spectrum router to reduce RF interference, then start experimenting with the Ruckus SSID settings. I am presuming you have set an 80Mhz channel width. Have you used a wifi scanning app to be sure you’re not in contention with a neighbour’s AP?

Re: Slow Performance and Poor Range - Ruckus R510 Access Point

Imran_ruckus — Thu, 25 Apr 2024 17:08:40 GMT

Hi @Squozen

Greetings!!!

Thank you for sharing the information.

Yes, upgrading the Switch will not improve the speed. That is why we assisted with a factory reset of the AP with a new SSID.

However, @Bay wants to have devices upgraded to a recommended versions. That is the reason the upgrade process is shared by our Engineer.

Appreciate for your time to respond here with the important information.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.