topic Re: WIFI very slow in RUCKUS Support for Lennar Homes

WIFI very slow

krivas33 — Mon, 08 May 2023 19:19:01 GMT

Hello- I recently had a power outage, think the breaker in my Laundry room tripped. This made the Ruckus box have one of the lights in yellow not green so my internet tech suggested we reset the Ruckus box by disconnecting the power cord and pluggining back in this worked and both lights turned back on green. The issue I continue to have is the WIFI on ALL devices, Smart TV, Laptop, smart phones etc us still very slow I have never had this issue, my internet provider came in person and also troubleshooted onsite and they state everything on there end is good with the equipment so there should be no reason for the connectivity to be slow. I called the customer support and was advised to post on this community. How can I check my Ruckus box (main box) the one that the router and modem of my internet company is connected to is working properly?

Re: WIFI very slow

Jayavidhya — Mon, 08 May 2023 19:49:49 GMT

Hi @krivas33

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS switch

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best regards,

Jayavidhya

Lennar Home Community

Re: WIFI very slow

krivas33 — Mon, 08 May 2023 23:21:43 GMT

Hello, I'm trying to upload images/pictures but the system is not letting me. Is there an email address I can send them to you? All lights are green "STAT". Should I reset the box pushing the button with a paperclip? IS there a phone # I can call for faster communication?

Re: WIFI very slow

Jayavidhya — Tue, 09 May 2023 13:16:07 GMT

Hi @krivas33

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via this community forum support model.

If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a known issue.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

MAC address: Physical address of the device this never changes

The IP address : is a logical address assigned by your local router to the device (this can change and may not be the same as the one shown on the dashboard)

1- To fix this issue, we must identify the IP address of the switch 'currently'

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not I will leave you a guide how to perform a IP scanner on your local network to identify the switch IP.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

4-If the access via IP address is not possible here is a guide how to access using a console cable ( usb to usb type C )

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Best regards,

Jayavidhya

Lennar Home Community

Re: WIFI very slow

krivas33 — Thu, 11 May 2023 17:41:03 GMT

Greeting Jayavidhya- I'm truly sorry for asking again this request but believe me when I tell you I'm completely lost here-I tried your steps indicated, downloaded the application to check on the IP address but where I totally get lost is with the other instructions on how to run the commands. This process going on here and posting like this has been very stressful to say the least, just want to resolve my issue and move on as I depend on WIFI because I work remote from home. Again I consider myself an intelligent, computer friendly person but I will need to speak to someone to get this resolved. Due to the nature of this going back and forth can there be made an exception here for me to connect with someone to further troubleshoot this? I urgently would appreciate all the help I can get here. Regards, KRivas33

Re: WIFI very slow

Jayavidhya — Thu, 11 May 2023 18:27:16 GMT

Hi @krivas33

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Please share the screenshot of the error you are getting while following the steps.

Also we have tried to create the guides as non-technical as possible, so that they are not difficult to follow; however, if you continue to have difficulty following the steps,
I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: WIFI very slow

krivas33 — Fri, 12 May 2023 20:17:04 GMT

Hello,

Can I just hit the reset button on the box? its the small button that will require either a paperclip or bobby pin to hit the small black button. Thanks!

Re: WIFI very slow

Jayavidhya — Mon, 15 May 2023 12:38:02 GMT

Hi @krivas33

You can try pressing the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

But the issue is due to your switch started running the wrong code "routing code" which happens due to power outage.

Based on your description it seems that you have successfully downloaded the application to find the IP address of the switch.

Once we identified the IP address of the switch please proceed to access remote to the device 'command Line'

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: WIFI very slow

krivas33 — Wed, 24 May 2023 07:40:35 GMT

Hello,

Me again, when I clicked on the link it takes me to a "page not found" yes you are correct I was able to download the app for the IP address and found the IP address infact there is 2 IP address one for "Ruckus-Unleashed. Ian" and the other just for the "Ruckus Wireless (manufacture) both have the IP address starting with 192.168 and so forth. The issue I'm having now is running the command Line. If I could provide you the IP address directly could you run the final step for me?

Re: WIFI very slow

Jayavidhya — Wed, 24 May 2023 16:28:26 GMT

Hi @krivas33

Please find the below images where you can find the IP address of the switch. If you still face any issues please share the screenshot of the error you are getting.

Ruckus devices are going to be detected as Ruckus Wireless / Ruckus Switch / Ruckus Router / unleashed as the shown example:

Video link as reference: https://www.youtube.com/watch?v=0zxgUn_Tm08

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/m-p/47388

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: WIFI very slow

krivas33 — Sat, 27 May 2023 00:10:26 GMT

Hello- any possibility to have someone do a remote session here. When I call your support phone # I keep being told to ask this in the forum. I also tried scheduling Geek Squad from Best Buy and per there statement this is above there capability. Can you recommend any other tech companies that I can call? I'm stuck and I dont know what to do in running the CL even with the you tube and instructions provided. Sorry! this has been a very frustrating process..

Re: WIFI very slow

Jayavidhya — Mon, 29 May 2023 12:31:02 GMT

Hi @krivas33

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via this community forum support model.

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow.

Please share the screenshot of the image/pic where you got stuck while following the steps.

However, if you continue to have difficulty following the steps, I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community

Re: WIFI very slow

krivas33 — Wed, 31 May 2023 01:43:29 GMT

I did seek outside help, Geek Squad came out to me residence and they were stuck as well. They tested the main box and its seems to be working. Here are some pictures of the other boxes on the ceiling. Picture #2 all the lights are not on. How can we fix that one?All Lights onSome Lights missinged the ICDX

Re: WIFI very slow

Jayavidhya — Wed, 31 May 2023 13:08:39 GMT

Hi @krivas33

Based on your description, lights on 2.4 GHz is off which means that the WLAN service is down.

Please follow the below steps to make sure your access point is working fine or not?

1. Please check if this is happening on the ISP router or specific Access Point ?

2- Please check whether the cable is working fine or not

3- Please connect a PC directly to the Ruckus Switch ICX-7150 to see if you are having the same connectivity issue.

4- Also please try the physical reset of the AP using the following guide.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: WIFI very slow

nicco_06 — Mon, 11 Mar 2024 19:15:31 GMT

May I ask if you ended up buying new extenders?

Re: WIFI very slow

nicco_06 — Mon, 11 Mar 2024 19:21:12 GMT

May I ask what your finally solution. Did you new extenders? I'm having the same issue.

Re: WIFI very slow

Imran_ruckus — Mon, 11 Mar 2024 19:21:22 GMT

Hi @nicco_06

Greetings!!!

Thank you for contacting RUCKUS Community forums.

As this case was raised by @krivas33 which in old and now closed.

I can see there is another post raised by you on the forum (please refer to the below link). Please follow the same post thread, I will assist you with the same.

https://community.ruckuswireless.com/t5/Community-and-Online-Support/Television-freeze/m-p/76815#M2202

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: WIFI very slow

nicco_06 — Mon, 11 Mar 2024 21:04:41 GMT

Thank you for the update.

Re: WIFI very slow

Imran_ruckus — Thu, 14 Mar 2024 14:01:08 GMT

Hi @krivas33

Greetings!!!
Apologies for the inconvenience.

Please do let me know the current status of your RUCKUS devices. I can help you with setting them up or RMA/Replacement if there is an issue with the hardware.

Please confirm.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: WIFI very slow

krivas33 — Sun, 21 Apr 2024 06:33:18 GMT

Hello,

Thank you for reaching out to me. The problem has not been resolved. My current internet company, Frontier, supplied me with a eero Wifi router. I would still like to connect to the Ruckus. This whole incident happened last year when we had a total power black out in my house, it affected the room where the Ruckus ICX box was in, ever then the WIFI is not the same. I have attached some photos of the 2 wave to WIFI access point. The 1st picture some of the lights are not on as the other one almost all lights are on and before I had this issue both mirrored the same lights and the Ruckus worked. I'm attaching a picture of my networks and the Lennar-72000770 is the Ruckus network.

When I contacted Ruckus thru my builder Lennar I was advised there was only a community forum to chat with a representative and under no circumstance I was able to connect to a live person even after numerous attempts calling, I was routed to the forum. When I was chatting with a representative through the forum I was asked to run several scenarios to troubleshoot the issue, meaning running commands and downloading software all out of my league. This was extreme IT technical troubleshooting, I was lost so I gave up.

Kenneth Rivas

323-867-5444

FYI- I cannot upload the pictures.