topic Re: Ruckus ICX7150-C12P Switch is Disconnected in RUCKUS Support for Lennar Homes

Ruckus ICX7150-C12P Switch is Disconnected

ali6 — Wed, 17 Apr 2024 17:43:46 GMT

Please help, I have Lennar home and had power failure recently and have been having slow internet speed and constant disconnection. I see my ICX switch is showing disconnected. How do I connect it again?

Re: Ruckus ICX7150-C12P Switch is Disconnected

pinky_ruckus — Wed, 17 Apr 2024 19:16:40 GMT

Hi @ali6

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that the switch is getting disconnected and experiencing slow connection after a power outage.

We would suggest you to please follow the process and let me know if you need any help during the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please let me know if you are able to connect the Switch and if you have any further queries.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P Switch is Disconnected

ali6 — Wed, 17 Apr 2024 21:49:20 GMT

I am able to get into ruckus router dashboard but not into the switch dashboard. I made sure I am entering the correct switch ip which is displayed right below ICX switch is disconnected. IP scanner is only showing the ip for ruckus wireless, not the switch. Please help

Re: Ruckus ICX7150-C12P Switch is Disconnected

pinky_ruckus — Thu, 18 Apr 2024 14:58:18 GMT

Hi @ali6 ,

Greetings!

Thank you for your response and the information you shared.

I would request you to please reboot the switch (unplug and plug it back in the power supply) and try to perform an IP scan once again using IPscanner application.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P Switch is Disconnected

ali6 — Thu, 18 Apr 2024 16:57:05 GMT

Tried restarting but still shows ICX swtich is disconnected. The only ip I see on ipscanner is for ruckus router not the switch

Re: Ruckus ICX7150-C12P Switch is Disconnected

pinky_ruckus — Thu, 18 Apr 2024 17:36:15 GMT

Hi @ali6 ,

Thank you for the response and the information you have shared.

Could you please share the screenshot of the IP scan results?

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P Switch is Disconnected

ali6 — Thu, 18 Apr 2024 17:43:49 GMT

Re: Ruckus ICX7150-C12P Switch is Disconnected

pinky_ruckus — Thu, 18 Apr 2024 18:00:04 GMT

Hi @ali6 ,

Thank you for the screenshot.

Do you see any IP address with the manufacturer name as “Brocade Communications?

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P Switch is Disconnected

ali6 — Thu, 18 Apr 2024 18:09:14 GMT

There is nothing as Brocade Communications in that list

Re: Ruckus ICX7150-C12P Switch is Disconnected

pinky_ruckus — Thu, 18 Apr 2024 19:02:55 GMT

Hi @ali6 ,

Thank you for sharing the details.

As you are unable to find an IP address of the RUCKUS ICX-7150-C12P Switch, the only option left is to access the Switch CLI using the Console cable.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to access the Switch dashboard through the console cable.

RUCKUS Forums - How to console in the ICX-7150-12CP 'Ruckus Switch... - CommScope RUCKUS Community Forums (ruckuswireless.com)

Once you access the Console CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P Switch is Disconnected

pinky_ruckus — Mon, 22 Apr 2024 20:13:25 GMT

Hello @ali6 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.