topic Cannot access console of ICX-7150-C12P in RUCKUS Support for Lennar Homes

Cannot access console of ICX-7150-C12P

rohotomase — Wed, 17 Apr 2024 17:45:37 GMT

I'm seeing the issue described here: https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

I'm trying to access the console to be able to resolve this problem, but I'm unable to access the console through any means despite trying every guide or method I found on these forums. SSH and telnet are not accessible (probably due to the state of the switch), all attempts say no route to host.

I've attempted the usb-c connection using the serial connection and following the guides and installing the usb serial driver I just get an empty console no timeout, no error, nothing. The usb light on my switch is yellow. The web console shows the switch as disconnected (aps are up and accessible). I've rebooted multiple times, and even tried the reset on reboot (which didn't seem to have any effect). Is there anything I can do to get into the console?

Re: Cannot access console of ICX-7150-C12P

Imran_ruckus — Wed, 17 Apr 2024 18:00:51 GMT

Hi @rohotomase

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have an SPR code issue with your RUCKUS ICX-7150-C12P Switch and trying to get console access.

Were you able to find the IP address of the RUCKUS ICX-7150-C12P Switch?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please refer to the below RUCKUS Lennar Knowledge base self-help guide on how to find the IP address of the Switch and confirm.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot access console of ICX-7150-C12P

rohotomase — Wed, 17 Apr 2024 18:59:29 GMT

I followed that guide, the scanner only picks up the 2 access points. I can see the IP of the switch from within the ruckus app or via the web UI, but it is inaccessible from the browser.

Re: Cannot access console of ICX-7150-C12P

Imran_ruckus — Wed, 17 Apr 2024 19:09:50 GMT

Hi @rohotomase

Thank you or the response and the update.

What IP address do you see in the Unleashed from the web Unleashed system. (Please refer to the below screenshot)

Could you please use the IP Address highlighted in the above screenshot and try to browse it on the Web browser?

If that doesn't work, please reboot (Unplug and plug from the power supply) your RUCKUS ICX-7150-C12P Switch and Internet Service Provider's (ISP) Router once. Then IP scan once again and try.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot access console of ICX-7150-C12P

rohotomase — Wed, 17 Apr 2024 19:24:31 GMT

That is the IP I found and used, I have rebooted the switch 10 times over the last few days and it has made no difference.

Re: Cannot access console of ICX-7150-C12P

Imran_ruckus — Wed, 17 Apr 2024 19:28:25 GMT

Hi @rohotomase

Thank you for the response and the update.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot access console of ICX-7150-C12P

rohotomase — Wed, 17 Apr 2024 22:53:48 GMT

A little hard to get a clear shot but I think you can see all the connections in these 2 pictures.

Re: Cannot access console of ICX-7150-C12P

Imran_ruckus — Thu, 18 Apr 2024 12:30:50 GMT

Hi @rohotomase

Greetings!!!

Thank you for the response and the information you shared.

Please try to factory reset the RUCKUS ICX-7150-C12P Switch with a paper clip as described in the below VIDEO and once you perform the reset try to Scan the IP once again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please share a screenshot of the IP scan results and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot access console of ICX-7150-C12P

rohotomase — Thu, 18 Apr 2024 16:16:32 GMT

I was eventually able to access the console by finding a USB->rj45 cable, the USB-C access never worked for me. Once I got access I was able to resolve the issue and update the firmware,

Re: Cannot access console of ICX-7150-C12P

Imran_ruckus — Thu, 18 Apr 2024 16:54:10 GMT

Hi @rohotomase

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Please do let me know if you have any queries in this regard.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.