topic Re: access port no power in RUCKUS Support for Lennar Homes

access port no power

Tony — Wed, 17 Apr 2024 15:36:11 GMT

Lennar home staus light green standy light green access port no power

Re: access port no power

Imran_ruckus — Wed, 17 Apr 2024 17:42:22 GMT

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, one of our Engineers, Pinky Rajendran will assist you with the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/lennar-home-ruckus-is-out-no-amber-light-all-green-but-ethernet/m-p/78190#M17909

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: access port no power

Tony — Wed, 17 Apr 2024 20:07:09 GMT

Power was turn off for 20 minutes

green power and standby green

access ports no lights at all

no lights were the lan lines connect even after multiple resets lights never came on

Re: access port no power

pinky_ruckus — Wed, 17 Apr 2024 20:49:11 GMT

Hi @Tony

Thank you for the response and the information.

I see from the Picture you shared, that the status of the RUCKUS ICX-7150-C12P Switch seems normal and the issue seems more on the Switch ports which might have gotten into the disabled state.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if they are disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.