topic Re: lennar home ruckus is out no amber light all green but ethernet ports won't power in RUCKUS Support for Lennar Homes

lennar home ruckus is out no amber light all green but ethernet ports won't power

Tony — Wed, 17 Apr 2024 15:43:53 GMT

ruckus has power no amber light all green but ethernet ports won't power

Re: lennar home ruckus is out no amber light all green but ethernet ports won't power

pinky_ruckus — Wed, 17 Apr 2024 16:41:52 GMT

Hi @Tony ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus switch has all green lights, however, the ethernet ports are not powering on.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing this issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: lennar home ruckus is out no amber light all green but ethernet ports won't power

Tony — Wed, 17 Apr 2024 22:53:31 GMT

Thanks for the help it was what you said even though light's were on system was in stand bye, Followed Instructions system has power Thank's

Re: lennar home ruckus is out no amber light all green but ethernet ports won't power

pinky_ruckus — Thu, 18 Apr 2024 14:32:20 GMT

Hi @Tony ,

Greetings!

Glad to know that the issue is resolved now.

Please contact us for any queries or concerns regarding the same.

We take this opportunity to thank you for your cooperation. We hope the service provided to you was satisfactory and hope you will have a wonderful experience with Ruckus Lennar Support in future too.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.