topic Re: access points have no power in RUCKUS Support for Lennar Homes

access points have no power

DB — Mon, 15 Apr 2024 23:39:36 GMT

I had a power outage. My access points do not have any lights and my internet is down. How do fix this issue?

Re: access points have no power

pinky_ruckus — Tue, 16 Apr 2024 14:09:58 GMT

Hi @DB ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access points are not powering on.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: access points have no power

pinky_ruckus — Wed, 17 Apr 2024 14:10:27 GMT

Hello @DB ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.