topic Re: Power Outage, no power to R510's in RUCKUS Support for Lennar Homes

Power Outage, no power to R510's

JLevine4451 — Sat, 06 Apr 2024 17:49:03 GMT

Power outage a couple days ago and the 2 R510's have no power, nothing, no LED lights, nothing. Unplugged the router for about 10 minutes. Still nothing. Router has a green and yellow light illuminating. What do I need to do to get the power back to the R510's? Frustrated user. Thanks!

Re: Power Outage, no power to R510's

Imran_ruckus — Mon, 08 Apr 2024 14:09:23 GMT

Hi @JLevine4451

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

If your RUCKUS ICX-7150-C12P Switch has an Orange/Amber/Yellow light on SYST and a Green light on PWR, your Switch is stuck on boot mode and is unable to boot up properly.

Please refer to the below RUCKUS Lennar knowledge base self-help guide to troubleshoot this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power Outage, no power to R510's

Imran_ruckus — Fri, 12 Apr 2024 21:04:48 GMT

Hi @JLevine4451

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Power Outage, no power to R510's

JLevine4451 — Tue, 16 Apr 2024 00:11:12 GMT

Hello, I tried the process a number of times. When trying to do the auto reset the lights flash for hours but nothing happens.

Re: Power Outage, no power to R510's

Imran_ruckus — Tue, 16 Apr 2024 12:51:59 GMT

Hi @JLevine4451

Greetings!!!
Thank you for the response and the update.

You can try to reset multiple times as mentioned in the guide.

If that doesn't work, please proceed with the software recovery of the Switch.

Please let me know if you get stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.