topic Re: Unable to access device after hard reset ( we don't have older user name and Password). in RUCKUS Support for Lennar Homes

Unable to access device after hard reset ( we don't have older user name and Password).

narendrasingh01 — Mon, 15 Apr 2024 16:27:09 GMT

There is configuration problem, We are not able to access the device, and We don't have the credentials to access , after the hard reset, it is not taking default user name and password.

Re: Unable to access device after hard reset ( we don't have older user name and Password).

Imran_ruckus — Mon, 15 Apr 2024 18:27:21 GMT

Hi @narendrasingh01

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to access the Device’s username/password.

Could you please let me know which RUCKUS device are you trying to access? Is it a RUCKUS ICX-7150-C12P Switch or RUCKUS R510 Access Point?

Please confirm.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to access device after hard reset ( we don't have older user name and Password).

narendrasingh01 — Mon, 15 Apr 2024 18:41:44 GMT

We have 4 ruckus ZoneFlex R310.

Re: Unable to access device after hard reset ( we don't have older user name and Password).

Imran_ruckus — Mon, 15 Apr 2024 18:48:48 GMT

Hi @narendrasingh01

Thank you for the response.

Are you trying access RUCKUS Unleashed system login?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to access device after hard reset ( we don't have older user name and Password).

narendrasingh01 — Mon, 15 Apr 2024 18:51:32 GMT

Yes

Re: Unable to access device after hard reset ( we don't have older user name and Password).

Imran_ruckus — Mon, 15 Apr 2024 18:55:56 GMT

Hi @narendrasingh01

Thank you for the response.

Could you please once again try using the default username and passwords combinations provided below.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to access device after hard reset ( we don't have older user name and Password).

narendrasingh01 — Mon, 15 Apr 2024 19:07:28 GMT

Not working.

Re: Unable to access device after hard reset ( we don't have older user name and Password).

Imran_ruckus — Mon, 15 Apr 2024 19:28:43 GMT

Hi @narendrasingh01

Thank you for the response and the update.

If you are unable to log in to the Unleashed system with any credentials, the only option left is to factory reset the Access Points.

Please refer to the below RUCKUS Lennar Knowledge base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

NOTE: As you have 4 RUCKUS Access Points in your setup, remove the cables of any THREE Access Points, and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unable to access device after hard reset ( we don't have older user name and Password).

narendrasingh01 — Tue, 16 Apr 2024 03:51:34 GMT

@Imran_ruckus wrote:
Hi @narendrasingh01
Thank you for the response and the update.
If you are unable to log in to the Unleashed system with any credentials, the only option left is to factory reset the Access Points.
Please refer to the below RUCKUS Lennar Knowledge base self-help article for the factory reset process.
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964
NOTE: As you have 4 RUCKUS Access Points in your setup, remove the cables of any THREE Access Points, and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.

Re: Unable to access device after hard reset ( we don't have older user name and Password).

Imran_ruckus — Tue, 16 Apr 2024 12:47:38 GMT

Hi @narendrasingh01

Greetings!!!
Thank you for the response and the update.

Please make sure to perform the factory reset process only on ONE connected AP as described in my previous post and in the article.

If that doesn't work, you can unplug that AP and perform on another AP.

Please check and let me let me know if you need any help.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.