topic ICX 7150-С12Р DEAD in RUCKUS Support for Lennar Homes

ICX 7150-С12Р DEAD

rsaini42 — Sun, 14 Apr 2024 05:30:05 GMT

my switch is totally dead. I have replaced the power cord and still nothing. No lights no response. Can’t access it anyway. Please help because everything in my house is hooked up to the switch and is not working.

Re: ICX 7150-С12Р DEAD

pinky_ruckus — Mon, 15 Apr 2024 18:13:02 GMT

Hi @rsaini42 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX 7150-C12P switch is not powering on.

Have you tried to reset the switch using a paper clip? If not, please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the video link for your reference:

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please let me know if the switch powers on after the reset.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-С12Р DEAD

pinky_ruckus — Wed, 17 Apr 2024 13:36:55 GMT

Hello @rsaini42 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.