topic Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P in RUCKUS Support for Lennar Homes

Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

KenB2386 — Sat, 13 Apr 2024 20:33:13 GMT

I have one of the first 2018 Lennar smarthomes in our community with this switch, 2 APs, and a RING doorbell. They worked fine for 5 1/2 years and I had never tried to check anything until now. It appears to be running 2017 switch firmware.

This winter, the doorbell went offline while we were away for a long time. The APs are still working. The switch has no IP address so I finally got connected via the serial port and the inline power command shows Class 3 PoE ON for the 2 APs.

The management status of ports 1-6 is ON. Port 2 where the doorbell cable connects is marked as non-PD. When I try to configure the port 2 for class 3, I get a warning that the configuration for that port was not changed.

What does that mean the problem probably is?

Does it mean the doorbell cable is trying to draw too much power?

What is the best way to troubleshoot the problem?

I assume the fact that the switch has no IP address is not related to this problem and will work on that separately. I have no idea if it ever had one.

Thanks.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

KenB2386 — Sat, 13 Apr 2024 22:29:00 GMT

I would like to add, the doorbell port's light is blinking amber like a few other ports do.

I think that is supposed to mean a 100Mbps or lower-speed connection so it seems contradictory.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

Imran_ruckus — Mon, 15 Apr 2024 14:22:08 GMT

Hi @KenB2386

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that some of your RUCKUS ICX-7150-C12P ports are not working.

The power consumption/class to any devices connected to the Switch will be transmitted automatically by the Switch. We could try to factory reset the Switch and try.

Please note, there will NOT be any loss of data or configuration. Factory reset will just reset with the default configuration.

Please perform the below commands in the Command line (CLI) to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable

erase system factory-default

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

KenB2386 — Mon, 15 Apr 2024 15:59:31 GMT

Your response seems to say contradictory things.

Either it sets factory defaults or I don't lose any configuration settings... cannot both be true since I know the switch defaults to no PoE ports and this one is enabled for PoE on ports 1-6. And the command confirmation prompt makes it very clear that all will be lost if not saved (and manually restored I guess).

Does a port only show its configuration when a device is connected? I ask because I suspect ports 1-6 were all configured for class 3 and, if so, that could be why I got the warning that port 2 was not changed when I tried to set it to class 3. There is a subtle difference between "it was not changed" as in it cannot be set to class 3 and "it was already set to class 3".

What would "show inline power" show if the doorbell was dead or trying to draw too much power? It used to work.

Thanks.

Ken

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

Imran_ruckus — Mon, 15 Apr 2024 16:04:22 GMT

Hi @KenB2386

Thank you for the response.

As mentioned clearly in my previous response, The power consumption/class to any devices connected to the Switch will be transmitted automatically by the Switch.

There is no additional configuration required or needs to be changed for Lennar home Switches. It has to be default configurations.

Please perform the factory reset to the Switch as described previously.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

KenB2386 — Tue, 16 Apr 2024 01:13:53 GMT

Please explain. I have watched a few Ruckus online tutorials and they say PoE is disabled on all ports by default. Are you saying they are wrong? I do not want to lose my APs by doing a reset and that is what should happen based on the tutorials. I asked the tech who installed it back then and he said all settings were defaults except for ports 1-6 PoE and he did not say how they were set. I do not want to do a reset unless I am sure I I know how to re-enable them.

Should I be upgrading to the latest firmware or am I better off staying with the original (and would that result in a reset anyway)?

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

Imran_ruckus — Tue, 16 Apr 2024 12:49:03 GMT

Hi @KenB2386

Greeting!!!

Please let us know your current version of the Switch.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

KenB2386 — Tue, 16 Apr 2024 19:37:42 GMT

show version says 8.0.61aT211 (SPS09061a.bin)

House new 5/18/2018

I thought maybe I could attach photos here but do not see a way.

I have seen a post response on regular Ruckus community for how to upgrade the switch and it says I would have to first upgrade to 8.0.80f and then (I think) to the latest release but I do not know if any special is needed between 8.0.80f and today's latest .95m release.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

Imran_ruckus — Tue, 16 Apr 2024 20:27:33 GMT

Hi @KenB2386

Thank you for the information.

As your RUCKUS ICX-7150-C12P Switch is on an older non-UFI 08061a version. We suggest you upgrade your Switch to a recommended stable 08095g version for Lennar home RUCKUS Switches.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08061a (your current version)>>08080f>>08095g

Please refer to the below RUCKUS Lennar Knowledge base self-help upgrade article for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please let me know if you need help at any point during the upgrade process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

KenB2386 — Tue, 16 Apr 2024 21:31:39 GMT

I will do it.

You should fix the USB update description since it still tells Lennar users to use SPS08080f.bin.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

Imran_ruckus — Wed, 17 Apr 2024 12:56:22 GMT

Hi @KenB2386

Greetings!!!

Thank you for the response.

Please note, SPS08080f.bin upgrade patch must be use as a intermediate version then we can upgrade to the recommended UFI version. Same is explained in the guides.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

KenB2386 — Wed, 17 Apr 2024 14:40:08 GMT

My mistake. I misread it. I have to wait a few days before I can upgrade the switch.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

Imran_ruckus — Wed, 17 Apr 2024 15:03:33 GMT

Hi @KenB2386

Thank you for the response and the update.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

KenB2386 — Thu, 18 Apr 2024 19:41:34 GMT

I was about to try the upgrade and wondered whether or not it would be good to do the reset to factory defaults first but the commands you gave do not work on my switch.

They were:

Please perform the below commands in the Command line (CLI) to factory reset the RUCKUS ICX-7150-C12P Switch. (Also please refer to the below screenshot)

enable

erase system factory-default

Typing erase TAB lists only erase image/configuration from flash commands at that level

Everything I have read so far says the latest firmware enables all ports for PoE.

What should I expect their state to be after doing the upgrade if I change no configuration now?

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

Imran_ruckus — Thu, 18 Apr 2024 19:50:56 GMT

Hi @KenB2386
Greetings!!!

Thank you for the response and the update.

Please note, that this factory reset Switch command cannot be executed on an old non-UFI version.

We suggest you upgrade your Switch to the recommended UFI version.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

KenB2386 — Thu, 18 Apr 2024 19:54:54 GMT

OK. So now you know you should always find out what version of firmware the switch has before providing instructions, right?

And, you did not tell me whether or not to expect all ports to have PoE turned on if I proceed as is.

I imagine you are in a hurry but I don't ask questions I don't want answers to.

Thanks.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

Imran_ruckus — Thu, 18 Apr 2024 20:00:30 GMT

Hi @KenB2386

If your Switch is not on an new version those commands will not be executed. It's that simple.

We are technically trained and experienced to assist our users, we always know what's the best practice.

However, please perform upgrade of the Switch. We cannot help you further before you trying upgrade your Switch or not following the assisted troubleshooting steps. Of course you can ask questions.

Thanks.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

Imran_ruckus — Thu, 18 Apr 2024 20:10:16 GMT

Hi @KenB2386

There are some issues/bugs in the non-UFI versions and the PoE issue is one of them. That is the reason we assist in upgrading the Switch to a recommended version to get over such issues.

There are no changes required before the upgrade.

Please let me know if you have any queries.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

KenB2386 — Thu, 18 Apr 2024 21:46:09 GMT

That was my point. Best practice should be to make sure you know what version of switch firmware the user has to make sure you give instructions that work with it. I told you in my initial post it was 2017 vintage firmware and you gave me instructions what don't work on that.

And, yes, you say I can ask questions but I seldom get actual answers and I have noted other users saying likewise.

I have done the upgrades and believe things are working. Since you did not answer my question about how PoE would turn out, I will assume you did not know.

08080f upgrade ended with PoE messages that ports 4 and 6 were enabled. No mention of port 2.

08095h upgrade ended with "show inline power" showing all 12 ports enabled and ports 2, 4, 6 being powered.

BTW: I noticed several TFTP session timeout messages during that version's updating of slot 1 firmware. I did not see that during 08080f upgrade.

Thanks for your help.

I hope you will consider my suggestions.

Re: Cannot turn on PoE for Ring Doorbell port on ICX 7150-C12P

Imran_ruckus — Fri, 19 Apr 2024 12:52:01 GMT

Hi @KenB2386

Thank you for the update.

Please check my previous response mentioned that PoE issues from the non-UFI versions are resolved in UFI Versions. Upgrading the Switch with UFI version only is the key solution for the PoE issues and for some other bugs.

I think you missed my last response or misread it once again.

Your question 'how PoE would turn out?' is a hardware-related process. We are the Technical team on this forum to troubleshoot the Switch software-related issues and NOT Hardware issues.

If any hardware issues arise in the future, you can reach out on this forum and we are happy to assist with replacements (RMA).

However, as it was mentioned upgrading the Switch resolved the issue. Good to know about it.

I appreciate your attention to learning about PoE (Power over Ethernet) in detail. Please refer to the below link which can help you understand how it works.

https://intellinetsolutions.com/pages/power-over-ethernet-technology

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.