topic Re: ICX 7150 -C12P Correctly Plugged? in RUCKUS Support for Lennar Homes

ICX 7150 -C12P Correctly Plugged?

OOrtiz — Fri, 12 Apr 2024 19:20:19 GMT

Hi i have a Ruckus Switch with WAPs that came with our New Lennar home in Spring '21. We always had some ussues with it rebooting when the electricity went out. I would have to unplug it for it to reboot. Its only showing a green ans amber light. After having my neighbor look at it and multiple attempts to get to reboot. I have tried the paperclip thing to reset. And nothing. Amd now my wireless network is gone, the WAPs don't light up, nothing. I have taken a picture. Can i please make sure its hooked up correctly and hiw to resolve please.

Re: ICX 7150 -C12P Correctly Plugged?

OOrtiz — Fri, 12 Apr 2024 19:31:20 GMT

here is picture of what I got

Re: ICX 7150 -C12P Correctly Plugged?

Imran_ruckus — Fri, 12 Apr 2024 20:03:43 GMT

Hi @OOrtiz

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working with Amber and Greenlight.

I see from the Picture you shared and you mentioned, that there is an Amber light on SYST and a light on PWR which means the Switch is stuck on boot mode.

Please refer to the below RUCKUS Lennar Knowledge base self-help guide to troubleshoot this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.