topic Re: Switch stopped workingn in RUCKUS Support for Lennar Homes

Switch stopped workingn

Chriss — Thu, 11 Apr 2024 20:15:55 GMT

This is my second switch and it has failed again. I just want support, but ruckus gives you the run around and won't help it's customers by phone or email anymore. This is piss poor customer service. I need to have someone tell me how to get my switch replaced again.

Re: Switch stopped workingn

Imran_ruckus — Thu, 11 Apr 2024 21:02:24 GMT

Hi @Chriss
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch stopped workingn

Chriss — Thu, 11 Apr 2024 21:09:54 GMT

Yes it is a lennar home ruckus setup

Re: Switch stopped workingn

Mayank — Fri, 12 Apr 2024 06:45:57 GMT

Hi Chriss,

Thank you for the update.

For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries.

Below is the link for Lennar Homes page in portal:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

Re: Switch stopped workingn

Imran_ruckus — Fri, 12 Apr 2024 13:01:52 GMT

Hi @Chriss

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Apologies for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Please let us know the answers to the below queries to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.