topic Re: Access Points not powering on after changing modem & router in RUCKUS Support for Lennar Homes

Access Points not powering on after changing modem & router

koltenp — Fri, 29 Mar 2024 18:29:56 GMT

I am attempting to reconnect to my APs after a modem/router change. I am able to power up my switch - with green lights and wired connectivity - but not able to get any lights on the 2 APs (510) in the home. I attempted to reset both APs but still no lights or power.

Any guidance you can provide would be greatly appreciated. Thank you.

Re: Access Points not powering on after changing modem & router

Imran_ruckus — Mon, 01 Apr 2024 12:45:17 GMT

Hi @koltenp

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS R510 Access Points are not powering up.

Could you please unplug/plug the Access Points ethernet cables from the Switch ports and check? You can plug into any 1 in-12 ports as highlighted in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points not powering on after changing modem & router

koltenp — Tue, 02 Apr 2024 02:58:17 GMT

Thank you for responding, Imran.

I have unplugged/plugged both access points from/into the switch but they still are not showing any lights or power.

Re: Access Points not powering on after changing modem & router

Imran_ruckus — Tue, 02 Apr 2024 12:32:19 GMT

Hi @koltenp

Greetings!!!

I hope you are doing well!!!

Thank you for the information you shared.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points not powering on after changing modem & router

Imran_ruckus — Fri, 05 Apr 2024 20:29:13 GMT

Hi @koltenp

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further? Please help us with the requested information.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points not powering on after changing modem & router

koltenp — Sat, 06 Apr 2024 14:09:43 GMT

Imran, thank you for the follow-up - apologies for the delay.

Please see the attached photo showing both green lights and an amber light on the switch. Please let me know what additional information I can provide.

Re: Access Points not powering on after changing modem & router

Imran_ruckus — Mon, 08 Apr 2024 12:35:43 GMT

Hi @koltenp

Greetings!!!

Thank you for the response and the update.

As per the light status of your RUCKUS ICX-7150-C12P Switch, it is in a normal state. However, the Switch ports might have gone into a disabled state. That is the reason Switch is not supplying power from its ports.

To fix this issue, please refer to the RUCKUS Lennar Knowledge Base self-help article and follow the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points not powering on after changing modem & router

koltenp — Mon, 08 Apr 2024 16:54:23 GMT

Imran, thanks for the updated information. I followed the knowledge base article, but I ran into an issue. After I downloaded Lan Scan app to my Macbook and ran the program, it did not find the Ruckus IP address, preventing me from moving forward with the next steps. Please note that the wired devices connected to the Switch are operating normally and show up on the LAN scan.

Re: Access Points not powering on after changing modem & router

Imran_ruckus — Mon, 08 Apr 2024 18:03:36 GMT

Hi @koltenp

Thank you for the response and the update.

Please reboot (unplug and plug from the power outlet) your Internet Service Provider’s (ISP) Router and RUCKUS ICX-7150-C12P Switch once. Then check the IP Scan once again.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless OR Brocade Communications to confirm the IP address of the Switch and access the CLI.

Another solution is to log in to your local Router and check the 'device list'

https://www.wikihow.com/See-Who-Is-Connected-to-Your-Wireless-Network

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points not powering on after changing modem & router

koltenp — Mon, 08 Apr 2024 19:43:01 GMT

Hello, once you noted that the device could be Brocade Communications, I saw it on the LAN scan. With the IP address identified, I accessed the CLI and was able to check on the ports. They are in the ON state. Please see screenshot.

What should I do next?

Please note: I also attempted to login through my browser to the IP address, but it would not accept any credentials (including the credentials I use to login via the Ruckus Unleashed mobile app and the default passwords listed in the knowledge base).

Re: Access Points not powering on after changing modem & router

Imran_ruckus — Mon, 08 Apr 2024 20:18:44 GMT

Hi @koltenp

Thank you for the response and the update.

Please enter the below commands and try once if they powers up.

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#no inline power (please wait till the process gets complete)

Switch(config-mif-1/1/1-1/1/12)#inline power (please wait till the process gets complete and check)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points not powering on after changing modem & router

koltenp — Mon, 08 Apr 2024 21:27:24 GMT

Hi Imran, I reconnected to the switch via the CLI and entered the prompts. I did not see anything happen when I commanded no inline power or inline power. please see screenshot and advise.

Re: Access Points not powering on after changing modem & router

Imran_ruckus — Tue, 09 Apr 2024 12:50:30 GMT

Hi @koltenp

Greetings!!!

Thank you for the response and the update.

The output must look like the below example.

Please check once again and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points not powering on after changing modem & router

koltenp — Wed, 10 Apr 2024 00:23:50 GMT

Whenever I enter the prompt no inline power, I do not get the same response as in your screenshot. See below.

Re: Access Points not powering on after changing modem & router

Imran_ruckus — Wed, 10 Apr 2024 12:25:53 GMT

Hi @koltenp

Greetings!!!

Thank you for the response and the update.

Could you please share the output of the below commands?

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points not powering on after changing modem & router

koltenp — Wed, 10 Apr 2024 13:42:29 GMT

Please see attached screenshot.

Re: Access Points not powering on after changing modem & router

Imran_ruckus — Wed, 10 Apr 2024 14:46:53 GMT

Hi @koltenp

Greetings!!!

Thank you for the response and the update.

I see from the screenshot your RUCKUS ICX-7150-C12P Switch, is an older version. That might be causing these issues.

We suggest you upgrade your Switch to the recommended stable version.

Please refer to the below RUCKUS Lennar Knowledge base self-help article for the upgrade process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please perform the upgrade and let me know if you are stuck at any point.

We suggest using a Windows laptop/PC for Option 2. If you don’t have a Windows laptop, you can refer to option 1 and upgrade.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points not powering on after changing modem & router

koltenp — Thu, 11 Apr 2024 02:01:12 GMT

Using option 2 I was able to make it to step 17. But then I got the following error message:

"Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power."

Please see screenshot and advise.

Re: Access Points not powering on after changing modem & router

Imran_ruckus — Thu, 11 Apr 2024 12:07:11 GMT

Hi @koltenp

Greetings!!!

Thank you for the response and the update.

Could you please perform the below commands and then try to upgrade once again?

Switch>enable
No password has been assigned yet...
Switch#conf t
Switch(config)#no logging console

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points not powering on after changing modem & router

koltenp — Thu, 11 Apr 2024 20:09:03 GMT

When I attempt to connect to the switch via CLI using this prompt, I get the same error message dozens of times.

"koltenparker@Koltens-MacBook-Pro-2 ~ % nc 192.168.0.69 23

????telnet@ICX7150-C12-Switch>PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power."

I cannot enter any other commands without getting the exact same error message. Are you able to remote in to my laptop and solve the issue?