topic Re: Ruckus ICX 7150-C12P No power after outage in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P No power after outage

ctrent — Wed, 10 Apr 2024 22:38:01 GMT

My switch and AP are currently down. I've tried holding the reset button multiple times while plugging in the power cable. I've also tried this at different outlet and with other power cords and still nothing happens. Can you assist me in fixing this? Image is attached.

Re: Ruckus ICX 7150-C12P No power after outage

Imran_ruckus — Thu, 11 Apr 2024 15:10:17 GMT

Hi @ctrent

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please remove your ICX-7150-C12P Switch from the cabin and plug your Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P No power after outage

ctrent — Thu, 11 Apr 2024 23:11:01 GMT

Thank you for responding. Images are below and videos have been upload to the link provided.

Re: Ruckus ICX 7150-C12P No power after outage

Imran_ruckus — Fri, 12 Apr 2024 12:34:26 GMT

Hi @ctrent

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done and we see in the PICTURES and VIDEO, your ICX-7150-C12P Switch is not powering up, and when plugged in, no lights turning on. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.