topic Re: PoE Not Working in RUCKUS Support for Lennar Homes

PoE Not Working

DerekE82 — Thu, 11 Apr 2024 14:07:27 GMT

We received a ICX7150-C12P-2X1G with our new Lennar Build. We have three devices plugged into it that require PoE (Ring Elite Doorbell and two ZoneFlex R510 WAPs)

For a little while the PoE has been acting strangely. The Ring will stop working and the only solution has been to plug it into a different port, which would fix the issue. One of our R510s will turn itself off and on occasionally as well. Tuesday though (4/9) all three devices are completely dead (no lights, no connection), and switching ports around does not fix it. All of my non-PoE devices are fine and are able to connect to the network/internet.

I created a serial connection to the switch and as soon as I connected I received an endless scrolling of this error:

"main (48V) fault has forced all ports on slot 0 to lose power"

I looked through support tickets in the Ruckus community and found a few that describe my situation. I followed the steps to fix inside each but haven't had any success. Things I've tried are below.

1) Upgraded/Flashed my firmware on both the primary and secondary partitions to 08095. This caused the "main (48V) fault has forced all ports on slot 0 to lose power" error to stop once completed, but did not restore power to my PoE devices.

2) Went into config and ran inline power on the ports and saved the config. I ran show inline power and it says that PoE is on, but my devices aren't working.

3) Cycled the switch several times, no success

3) Unplugged each device, and plugged them back in slowly one by one, no success

I had put in an RMA request but was redirected to post this on the forums. Any help is appreciated, thank you.

Case ID: 01681301 in case you need to reference it

Re: PoE Not Working

DerekE82 — Thu, 11 Apr 2024 14:06:48 GMT

Case ID: 01681301 in case you need to reference it

Re: PoE Not Working

Imran_ruckus — Thu, 11 Apr 2024 15:15:18 GMT

Hi @DerekE82

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, you tried to upgrade the Switch, however, there is a ‘main (48V) error’

Could you please perform the below commands and then try to upgrade once again?

Switch>enable
No password has been assigned yet...
Switch#conf t
Switch(config)#no logging console

Please check and let me know if that works. And please share a screenshot if you get same or any other error.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE Not Working

DerekE82 — Thu, 11 Apr 2024 15:45:55 GMT

Imran,

Sorry for the misunderstanding, but in my message above I meant to say that I was able to upgrade, and the "main (48v) error" went away after I did that. I still didn't have power to my devices though. Relevant text below:

"Upgraded/Flashed my firmware on both the primary and secondary partitions to 08095. This caused the "main (48V) fault has forced all ports on slot 0 to lose power" error to stop once completed, but did not restore power to my PoE devices."

Re: PoE Not Working

Imran_ruckus — Thu, 11 Apr 2024 15:53:34 GMT

Hi @DerekE82

Thank you for the response and the information.

Could you please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE Not Working

DerekE82 — Thu, 11 Apr 2024 18:03:43 GMT

Imran,

Apologies, some of this might not format well.

----------=====show version=====----------

Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Aug 26 2022 at 01:20:24 labeled as SPS08095h
(31457280 bytes) from Primary SPS08095h.bin (UFI)
SW: Version 08.0.95hT211
Compressed Primary Boot Code size = 786944, Version:10.1.25T225 (mnz10125)
Compiled on Mon Aug 8 11:58:28 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3204P119
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 1 minute(s) 18 second(s)
The system started at 01:20:24 GMT+00 Fri Aug 26 2022

The system : started=cold start

----------=====show flash=====----------

Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95hT211 (SPS08095h.bin)
Compressed Sec Code size = 31457280, Version:08.0.95hT211 (SPS08095h.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.25T225 (mnz10125)
Compressed Sec Boot Code size = 786944, Version:10.1.25T225 (mnz10125)
Code Flash Free Space = 1069350912

----------=====show inline power=====----------

Power Capacity: Total is 124000 mWatts. Current Free is 4000 mWatts.

Power Allocations: Requests Honored 4 times

Port	Admin State	Oper State	Consumed	Allocated	PD Type	PD Class	Pri	Fault/Error
1/1/1	On	Off	0	30000	n/a	n/a	3	n/a
1/1/2	On	Off	0	30000	n/a	n/a	3	n/a
1/1/3	On	Non-PD	0	30000	n/a	n/a	3	n/a
1/1/4	On	Off	0	30000	n/a	n/a	3	n/a
1/1/5	On	Denied	0	0	n/a	n/a	3	n/a
1/1/6	On	Denied	0	0	n/a	n/a	3	n/a
1/1/7	On	Denied	0	0	n/a	n/a	3	n/a
1/1/8	On	Denied	0	0	n/a	n/a	3	n/a
1/1/9	On	Denied	0	0	n/a	n/a	3	n/a
1/1/10	On	Denied	0	0	n/a	n/a	3	n/a
1/1/11	On	Non-PD	0	0	n/a	n/a	3	n/a
1/1/12	On	Denied	0	0	n/a	n/a	3	n/a

----------=====show interface brief=====----------

Port	Link	State	Dupl	Speed	Trunk	Tag	Pvid	Pri	Mac	Name
1/1/1	Down	None	None	None	None	No	1	0	78a6.e140.01e8
1/1/2	Down	None	None	None	None	No	1	0	78a6.e140.01e9
1/1/3	Up	Forward	Full	100M	None	No	1	0	78a6.e140.01ea
1/1/4	Down	None	None	None	None	No	1	0	78a6.e140.01eb
1/1/5	Down	None	None	None	None	No	1	0	78a6.e140.01ec
1/1/6	Up	Forward	Full	1G	None	No	1	0	78a6.e140.01ed
1/1/7	Down	None	None	None	None	No	1	0	78a6.e140.01ee
1/1/8	Down	None	None	None	None	No	1	0	78a6.e140.01ef
1/1/9	Down	None	None	None	None	No	1	0	78a6.e140.01f0
1/1/10	Down	None	None	None	None	No	1	0	78a6.e140.01f1
1/1/11	Up	Forward	Full	100M	None	No	1	0	78a6.e140.01f2
1/1/12	Down	None	None	None	None	No	1	0	78a6.e140.01f3
1/2/1	Down	None	None	None	None	No	1	0	78a6.e140.01f5
1/2/2	Down	None	None	None	None	No	1	0	78a6.e140.01f6
1/3/1	Down	None	None	None	None	No	1	0	78a6.e140.01f7
1/3/2	Down	None	None	None	None	No	1	0	78a6.e140.01f8
mgmt1	Down	None	None	None	None	No	None	0	78a6.e140.01e8

Re: PoE Not Working

Imran_ruckus — Thu, 11 Apr 2024 18:36:46 GMT

Hi @DerekE82

Thank you for the response and the update.

Please enter the below commands and try once again:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#no inline power (please wait till the process gets complete)

Switch(config-mif-1/1/1-1/1/12)#inline power (please wait till the process gets complete and check)

Please check after above commands PoE works fine with APs and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE Not Working

DerekE82 — Thu, 11 Apr 2024 19:01:14 GMT

Imran,

I've run the commands above. The "no inline power" and "inline power" commands ran very quickly, and I did not receive any errors. My devices are still without power however. There are no lights on the APs and the Ring doorbell shows as offline.

Re: PoE Not Working

Imran_ruckus — Thu, 11 Apr 2024 19:13:58 GMT

Hi @DerekE82

Greetings!!!

Thank you for the response and the update.

The output must look like the below example.

Please check once again and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: PoE Not Working

DerekE82 — Thu, 11 Apr 2024 19:26:33 GMT

Let me know if I'm doing something wrong here

Re: PoE Not Working

Imran_ruckus — Thu, 11 Apr 2024 20:12:57 GMT

Hi @DerekE82

Thank you for the response and for sharing the details.

Based on the troubleshooting done, your ICX-7150-C12P Switch PoE ports are not working and are unable to transmit power. You have already upgraded the Switch to a stable UFI 08095h version and we tried to enable the PoE ports using CLI commands however, the failure persists. Issue is more on the Switch hardware side. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.