topic Re: Ruckus AP R320 not working in RUCKUS Support for Lennar Homes

Ruckus AP R320 not working

giovany8a — Tue, 09 Apr 2024 20:00:57 GMT

Hello. I noticed that my AP's are not on. I researched and troubleshooted the issue but I can't get them to work. I have also tried to reboot my Ruckus switch but I haven't been successful. In trying to do so, I get a row of blinking orange lights and a green power light. Please help.

Re: Ruckus AP R320 not working

Imran_ruckus — Tue, 09 Apr 2024 20:22:30 GMT

Hi @giovany8a

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below query to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus AP R320 not working

giovany8a — Tue, 09 Apr 2024 21:29:56 GMT

Following the reset process by unplugging switch, holding reset button and connecting it backBefore trying to reset

Re: Ruckus AP R320 not working

Imran_ruckus — Wed, 10 Apr 2024 12:37:49 GMT

Hi @giovany8a

Greetings!!!

Thank you for the response and the update.

I see from the pictures you shared, that there is an Amber/Orange light on the SYST and Green on PWR. This means the RUCKUS ICX-7150-C12P Switch is stuck in boot mode.

Did you try to reset the Switch Multiple times using the paper clip? If not, please try it. If that doesn’t work, you need to perform the software recovery on the Switch.

Please refer to the below RUCKUS Lennar Knowledge base self-help article explaining the troubleshooting steps.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if you are stuck at any point during the process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus AP R320 not working

Imran_ruckus — Fri, 12 Apr 2024 21:00:04 GMT

Hi @giovany8a

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus AP R320 not working

Imran_ruckus — Wed, 17 Apr 2024 20:32:45 GMT

Hi @giovany8a

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community