topic Re: Power interruption Ruckus Switch not transmitting in RUCKUS Support for Lennar Homes

Power interruption Ruckus Switch not transmitting

kahboom — Sat, 06 Apr 2024 21:30:55 GMT

My switch is no longer transmitting a wifi signal or internet after power interruption. Internet gateway is working fine. Tries power recycle an it did not work

Re: Power interruption Ruckus Switch not transmitting

Mayank — Mon, 08 Apr 2024 06:15:43 GMT

Hi Kahboom,

Thank you for posting your query !!!

I understand that Switch is no longer transmitting a Wi-Fi signal or internet after power interruption and internet gateways is working fine and you already tried power cycle but the issue remains the same.

I have a question for you here :

Could you please confirm us if the switch is powering on or not if the unit is not powering on then you can try the below steps :

Try to use another power cable

Try another power source outlet

Try to hard reset the switch

If the above steps don't solve the issue then next step is RMA:

Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

If the switch is powering up then you can follow the below steps:

1>Compare the configuration between the working and non working unit and check if any configuration is missing after the power interruption.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

You can also follow the below link thread and follow the troubleshooting steps:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Limited-No-internet-since-brief-power-outage/m-p/58651#M7648

NOTE: Please confirm us if you are from Lennar Homes

Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you to process RMA

https://support.ruckuswireless.com/contact-us

I hope this information helps you

Please feel free to leave us a message if any concerns

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS if its addressed your query.

Thanks

Re: Power interruption Ruckus Switch not transmitting

Chandini — Mon, 08 Apr 2024 14:27:21 GMT

Hi Kahboom

Thank you for reaching us.

Could you help us with picture of the switch from front panel when powered on ?
Could you let us know more about the switch model you are working on ?
Are you a Lennar Homes customer ?

Thanks

Re: Power interruption Ruckus Switch not transmitting

Imran_ruckus — Tue, 09 Apr 2024 13:53:23 GMT

Hi @kahboom

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Could you please update on the status of this issue?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power interruption Ruckus Switch not transmitting

kahboom — Tue, 09 Apr 2024 14:02:06 GMT

I am a Lennar homeowner.

Because of the extreme level of complexity to fix the issue and the inability to receive direct phone support, I have simply replaced the switch with another brand.

I wont buy another Ruckus product for home use as it is too complex for a layman without the assistance of a network specialist, and I wont buy another Lennar home. They left their customers hanging on this issue and I am considering filing a complaint with a consumer protection agency.

Re: Power interruption Ruckus Switch not transmitting

Imran_ruckus — Fri, 12 Apr 2024 21:03:28 GMT

Hi @kahboom

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community