topic Re: ICX 7150 is not powering up in RUCKUS Support for Lennar Homes

ICX 7150 is not powering up

gyelluru — Sun, 07 Apr 2024 02:08:34 GMT

I have exact problem covered in this thread. All of sudden, it went offline, I tried to reset but it blinks quickly and goes off. Can you please help? Thank you.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ICX-7150-C12P-completely-powered-down/m-p/74517/page/2

Re: ICX 7150 is not powering up

Mayank — Mon, 08 Apr 2024 12:50:39 GMT

Hi @gyelluru
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 is not powering up

gyelluru — Mon, 08 Apr 2024 14:19:24 GMT

Yes this is Lennar home set up.

thanks you

Re: ICX 7150 is not powering up

Mayank — Mon, 08 Apr 2024 14:31:56 GMT

@gyellru,

This is Acknowledged

Re: ICX 7150 is not powering up

Imran_ruckus — Mon, 08 Apr 2024 15:07:01 GMT

Hi @gyelluru

Greetings!!!

Thank you for the response and the confirmation.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 is not powering up

gyelluru — Mon, 08 Apr 2024 15:54:12 GMT

Hi,

I have uploaded the video and photos. Pl let me know if you need anything else. Thank you.

Re: ICX 7150 is not powering up

Imran_ruckus — Mon, 08 Apr 2024 16:37:36 GMT

Hi @gyelluru

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.