topic WLAN created is not shown in RUCKUS Support for Lennar Homes

WLAN created is not shown

zsl666 — Sat, 06 Apr 2024 00:58:24 GMT

I am in a Lennar home and have a RUCKUS ICX7150-c12p with two R510 installed

I connect my spectrum modern to the ICX7150, two R510 connect to port 1 and 2. Powered up.

I downloaded the RUCKUS app, and follow the app to set up the internet. After finish, the WLAN account is created. But I can't find it in my wifi list, the one I can find is still the configure.me one. and in the APP, I can see the WLan created. but it says the internet is disconnected, and no client connected to it. I tried two times, reset device to factor y default with the reset button. Everything still the same.

On the ICX7150,Syst and Pwr light are solid green. On R510, the CTL light is solid green and PwR light is flashing green.

Please advice

thanks!

Re: WLAN created is not shown

Imran_ruckus — Mon, 08 Apr 2024 14:29:07 GMT

Hi @zsl666

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to see the RUCKUS APs WLAN getting broadcasted.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: WLAN created is not shown

Imran_ruckus — Fri, 12 Apr 2024 21:06:02 GMT

Hi @zsl666

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further? Help us with the requested queries.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: WLAN created is not shown

zsl666 — Mon, 15 Apr 2024 04:02:45 GMT

Thanks for your Reply.

On the Switch,Syst and Pwr light are solid green. And we have 2 APs, on AP, the CTL light is solid green and PwR light is flashing green.

Thank you!

Re: WLAN created is not shown

Imran_ruckus — Mon, 15 Apr 2024 14:33:35 GMT

Hi @zsl666

Greetings!!!

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. Then reboot (unplug and plug from the power outlet) your RUCKUS Switch and ISP Router once and try to connect to the Internet via Access Points.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: WLAN created is not shown

zsl666 — Thu, 29 Aug 2024 03:41:32 GMT

Hi, Sorry for the late response. And start from above. I plug the cables into the right place. I can only find a recover.me-20D2E0 and a Configure.Me-15CB60. The configure me one, i cannot connect to it. it was keep loading all the time and are not able to connect. the Recover.me one need a password which I don't know. I did a manual reset on the switch, I cannot perform one on the APS because the APs are preinstalled on the wall and I am not able to reach the reset button. Can you please advise. Thank you

Also, Can I pay for a technician to come to install and set up for me?

Thank you

Re: WLAN created is not shown

Imran_ruckus — Thu, 29 Aug 2024 13:02:51 GMT

Hi @zsl666

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Access Points with Cofigure.me-xxxxxxx and Recover.me-xxxxx SSID.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

To address this issue, it is necessary to perform a factory reset on the Access Point. Please follow these steps:

1. Locate the reset button on the rear of the Access Point.

2. Press and hold the reset button for approximately 20-30 seconds.

For detailed instructions on the factory reset process, please refer to the RUCKUS Lennar Knowledge Base article available at the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Important Note: During the factory reset process, ensure that only ONE Access Point is connected to the switch port. If you have multiple Access Points (e.g., three), disconnect the cables from two of them from the Switch ports and perform the reset on the remaining Access points. After the reset, reconnect the cables from the disconnected Access Points back to the switch ports. They will synchronize with the configuration of the reset Access Point.

To remove the Access Point from the ceiling, you may use a paper clip. For a visual guide, please refer to the video starting at 3:30 minutes:

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Should you have any questions or require further assistance, please do not hesitate to contact me.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: WLAN created is not shown

Imran_ruckus — Mon, 02 Sep 2024 13:11:32 GMT

Hi @zsl666

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: WLAN created is not shown

Imran_ruckus — Wed, 04 Sep 2024 12:42:04 GMT

Hi @zsl666

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: WLAN created is not shown

Imran_ruckus — Fri, 06 Sep 2024 12:28:03 GMT

Hi @zsl666

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community