INTERNET ISSUE

SINGH1609 — Sat, 30 Mar 2024 16:36:47 GMT

I moved to new HOME. I am second owner. I got connectivity issue. AT&T investigated and stated that i need to reset credential to ensure that gateway is configured property.

MY DEVISE IS ICX 7150-C12P-2X1G

i removed the device and pressed reset button but i do not know what else to do here. can some one tell me step by step guide

Re: INTERNET ISSUE

Imran_ruckus — Mon, 01 Apr 2024 12:42:08 GMT

Hi @SINGH1609

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up your RUCKUS devices.

Please refer to the short guide link below about how to connect the devices as a reference: Make sure to connect your device as per the below pictures and guide.

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Once you confirm it connection as per the guide, please let me know the answers to the below queries to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: INTERNET ISSUE

Imran_ruckus — Fri, 05 Apr 2024 20:28:27 GMT

Hi @SINGH1609

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further? Please help us with the requested information.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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INTERNET ISSUE

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Re: INTERNET ISSUE