topic problem with reset in RUCKUS Support for Lennar Homes

problem with reset

emilcr — Thu, 29 Feb 2024 15:24:55 GMT

hi, as mentioned I have two ruckus zoneflex r510 APs, after carrying out a hardware reset the AP takes the default IP 192.168.0.1 but trying to log in I can't because the user and password are not the default ones (super and sp- admin). Is it possible to access the configuration from the customer web with a master password? Or is there any other solution to the problem? Thank you

Re: problem with reset

Imran_ruckus — Thu, 29 Feb 2024 16:06:39 GMT

Hi @emilcr
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: problem with reset

emilcr — Thu, 29 Feb 2024 16:34:28 GMT

thanks for the welcome.
I don't understand well, could you explain to me exactly what a lennar configuration is.
if you mean if they are for domestic use the answer is yes

Re: problem with reset

Imran_ruckus — Thu, 29 Feb 2024 16:57:39 GMT

Hi @emilcr

Thank you for the response.

I mean, do you use this RUCKUS setup at your home?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: problem with reset

emilcr — Thu, 29 Feb 2024 17:02:03 GMT

Yes, I use it in three apartments of my property. I would like to use them with the repeater functionality

Re: problem with reset

Imran_ruckus — Thu, 29 Feb 2024 18:12:13 GMT

Hi @emilcr

Thank you for the response and the update.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you are looking for the RUCKUS Unleashed login username/password for R510 Access Points, please try using the default username and passwords provided below.

Please check and let me know if it works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: problem with reset

uncle_ben — Fri, 05 Apr 2024 13:47:35 GMT

Hi Imran,

In our similar case, we tried all of your suggested combination in our R320 after reset but no one fit for it. I don't understand why this would happen and actually there are many many customers over the years asking about the SAME ISSUE!! (And also the password for the configure.me SSID, this is another top secret password that NO ONE knows - serial number as password is NOT an answer)

Does Ruckus officially issue a document to solve this issue? Is it a bug? But in case we can't sign in any more even hard reset, then we have no way to upgrade the firmware at all, this would be a looping game. Customers always asking.... someone just suggest them to try this or try that... problem still exist... until the customers give up...

Does there anyone has a solution or hints for it? It would be a great news to the customers like me, many thanks!!

Re: problem with reset

Imran_ruckus — Fri, 05 Apr 2024 14:39:46 GMT

Hi @uncle_ben
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup? If yes, please raise a new post with the above description on RUCKUS Lennar Support

Please confirm.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.