topic My two R510 APS have died. in RUCKUS Support for Lennar Homes

My two R510 APS have died.

zacvacek — Thu, 04 Apr 2024 18:03:02 GMT

Hello,

I am the original owner of a Lennar home with two ceiling mounted R510 access points (one upstairs, one downstairs). As of yesterday they are both completely dead. No lights whatsoever.

I bought the house 2018, so they are roughly six years old. No issues thus far until now.

Please advise how best to proceed. Thank you!

Re: My two R510 APS have died.

zacvacek — Thu, 04 Apr 2024 18:05:23 GMT

Images of APs and Switch here

Re: My two R510 APS have died.

Imran_ruckus — Thu, 04 Apr 2024 18:14:32 GMT

Hi @zacvacek

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access Points are not powering up.

Please refer to the below picture and share a FULL picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.

Please help me with the above query and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My two R510 APS have died.

zacvacek — Thu, 04 Apr 2024 18:37:06 GMT

Hi, hopefully this image will provide you with the information you need?

Re: My two R510 APS have died.

Imran_ruckus — Thu, 04 Apr 2024 18:49:26 GMT

Hi @zacvacek

Greetings!!!

Thank you for the response and the update.

As per the light status of the RUCKUS ICX-7150-C12P Switch it is in a normal state.

Please unplug and plug the Access Points ethernet cables to any other 1 in-12 ports on the Switch (Please refer to the below screenshot) then check if they powers up.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My two R510 APS have died.

zacvacek — Thu, 04 Apr 2024 19:04:01 GMT

thanks for your reply. Can you confirm that this is what you mean? Have plugged the two Ethernet cables into to other ports.

As of now there is no power to the access points.

thank you

Re: My two R510 APS have died.

Imran_ruckus — Thu, 04 Apr 2024 19:21:40 GMT

Hi @zacvacek

Thank you for the response and the update.

Your Switch ports might have gone into a off/disabled state. That is the reason why Switch PoE ports are unable to transmit power to the Access Points.

You may have to enable the Switch ports back.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to troubleshoot this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please let me know if you are stuck at any point during the process and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My two R510 APS have died.

zacvacek — Thu, 04 Apr 2024 20:35:55 GMT

Thank you. I have telnet’ed I to the switch and run the commands as per the instructions. The following is the output. First image is prior to running commands and the second image is after.

However access points are still not receiving power.

Re: My two R510 APS have died.

Imran_ruckus — Thu, 04 Apr 2024 20:40:56 GMT

Hi @zacvacek

Thank you for the response and the update.

Please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My two R510 APS have died.

zacvacek — Thu, 04 Apr 2024 20:41:09 GMT

Re: My two R510 APS have died.

Imran_ruckus — Thu, 04 Apr 2024 20:58:47 GMT

Hi @zacvacek

Thank you for the response and the information you shared.

Please help me with the below command outputs as well.

Note: Hit Enter to accept each command

enable

show version

show flash

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My two R510 APS have died.

zacvacek — Thu, 04 Apr 2024 21:05:54 GMT

Re: My two R510 APS have died.

Imran_ruckus — Fri, 05 Apr 2024 13:00:06 GMT

Hi @zacvacek

Greetings!!!

Thank you for the response and the update.

As your RUCKUS ICX-7150-C12P Switch is on an older non-UFI 08061a version (please refer to the screenshot below), it is causing these issues. We suggest you upgrade your Switch to a stable recommended version.

Please refer to the below RUCKUS Lennar Knowledge base self-help article for the upgrade process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

We suggest using a Windows laptop/PC for the upgrade process.

Please follow the upgrade process and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My two R510 APS have died.

ebalele — Fri, 05 Apr 2024 22:28:16 GMT

Hi. I am having the same issue. However, I don't see Rukus as a device connected to my network.

Re: My two R510 APS have died.

Imran_ruckus — Mon, 08 Apr 2024 12:45:41 GMT

Hi @ebalele

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @zacvacek

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly. Please raise a new post with the above description on RUCKUS Lennar Support

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My two R510 APS have died.

Imran_ruckus — Fri, 12 Apr 2024 21:07:13 GMT

Hi @zacvacek

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community