topic Re: Lennar home ICX7150 has no power in RUCKUS Support for Lennar Homes

Lennar home ICX7150 has no power

Palmbeachkenny — Sun, 31 Mar 2024 01:25:48 GMT

Hello, have a Ruckus ICX 7150-C12P which was installed in a new construction Lennar home.
SKU: ICX7150-C12P-2X1G
serial # FEK3840R06K
and an Unleashed R510 AP
9U1-R510-US00
serial # 362072002337
the ICX Switch has no power, no lights, etc. the outlet where the power cord is plugged in is active and has power. I tested the power cord female end and there is power. When plugged into the ICX Switch it doesn’t turn on. I have pushed the reset button and nothing happens. I have pushed the status button no lights. This unit is dead. There should be a warranty from your company that covers this issue. We have had no power surges or lightning strikes in our area.

please advise what the next steps are to get a replacement under the warranty.

I have submitted before and was told to post here for resolution. Why is Ruckus making this so difficult for consumers?

thank you.

Re: Lennar home ICX7150 has no power

Palmbeachkenny — Sun, 31 Mar 2024 01:27:10 GMT

Already submitted with a Case ID: 01673134

Re: Lennar home ICX7150 has no power

Imran_ruckus — Mon, 01 Apr 2024 12:37:40 GMT

Hi @Palmbeachkenny

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

As you mentioned that you tried resetting, once again we will try to reset the Switch as described in the below Video:

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar home ICX7150 has no power

Palmbeachkenny — Wed, 03 Apr 2024 00:57:59 GMT

Hello, imran, I will try your reset video on Thursday. I am currently away. I will advise what happens on Thursday.

thank you

Re: Lennar home ICX7150 has no power

Imran_ruckus — Wed, 03 Apr 2024 12:42:33 GMT

Hi @Palmbeachkenny

Greetings!!!

Thank you for the response.

Please let me know once you have the update as early as possible to proceed further.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar home ICX7150 has no power

Palmbeachkenny — Thu, 04 Apr 2024 16:31:01 GMT

Hello Imran, I tried to reset according to your video and nothing happened. No lights flashed or came on. It appears the unit is dead.

Please honor the warranty and send a new unit and I will return this dead unit.

thank you

Re: Lennar home ICX7150 has no power

Imran_ruckus — Thu, 04 Apr 2024 17:49:16 GMT

Hi @Palmbeachkenny

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar home ICX7150 has no power

Imran_ruckus — Fri, 05 Apr 2024 20:27:53 GMT

Hi @Palmbeachkenny

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar home ICX7150 has no power

Palmbeachkenny — Fri, 05 Apr 2024 23:05:20 GMT

Hello Imran, I added 5 pictures and 1 video please advise if you can see them and the next steps.

thank you

Re: Lennar home ICX7150 has no power

Palmbeachkenny — Sat, 06 Apr 2024 23:40:22 GMT

Hello Imran I sent you the pictures and video using the link you told me to use for the ICX not working no power. Look above at all of the messages we have been going back and forth on.

thank you

Re: Lennar home ICX7150 has no power

Imran_ruckus — Mon, 08 Apr 2024 12:38:56 GMT

Hi @Palmbeachkenny

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.