topic Re: R510 Not powering on in RUCKUS Support for Lennar Homes

Re: R510 Not powering on

NickM0511 — Wed, 03 Apr 2024 22:02:59 GMT

Good Evening -

I am continuing to have multiple issues with all of my Ruckus equipment in my Lennar home.

My ICX 7150 switch that came with my Lennar Home is stuck in boot mode after a power outage. I have tried to reboot by doing the factory reset around 15-20 times and it stays stuck with all of the lights flashing amber. I have an iMac computer and have followed the instructions for a reinstalling the drivers and software. When connected to the computer via USB to C cord and ethernet cable it does not even detect my ruckus switch.

At this point, I believe the ICX 7150 switch and the R510 access point are RMA.

Please advise on what else I can do to resolve the issue.

Re: R510 Not powering on

Imran_ruckus — Thu, 04 Apr 2024 12:34:21 GMT

admin test

Re: R510 Not powering on

Imran_ruckus — Thu, 04 Apr 2024 12:38:24 GMT

Hi @NickM0511

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode.

Could you please let me know the current status of the lights on the Switch? On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help me with the above query and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

Imran_ruckus — Thu, 04 Apr 2024 12:39:29 GMT

admin test

Re: R510 Not powering on

NickM0511 — Thu, 04 Apr 2024 17:04:34 GMT

Hello -

Last evening I plugged my MAC into the switch to attempt the software recovery process again, and without doing anything, the SYST light turned a solid green.

The switch seems to be performing normally as of right now and one of my AP's is getting power and operating normally.

My second R510 AP still is not receiving power, via POE connection.

I have attempted to plug it directly into the switch with another ethernet cable, but there is no power being provided.

Re: R510 Not powering on

Imran_ruckus — Thu, 04 Apr 2024 17:46:50 GMT

Hi @NickM0511

Thank you for the response and the update.

Please try the non-working Access Point’s power by connecting it to an external 12 VDC power adapter and check it separately without connecting to the Switch PoE port cable. (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Please check the Access Point following the above process and let me know if it powers up.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

NickM0511 — Thu, 04 Apr 2024 17:51:04 GMT

Re: R510 Not powering on

Imran_ruckus — Thu, 04 Apr 2024 18:02:31 GMT

Hi @NickM0511

Greetings!!!

Thank you for the response and the update.

As I can see from the picture you shared, the Access Point is powering up from an external 12 VDC power adapter. Could you please check once again if you are using a working ethernet cable between the Switch and this Access Point?

You can also unplug its ethernet cable from the Switch port and plug it into any other 1 in-12 ports (please refer to the below screenshot) then check if it powers up.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

NickM0511 — Thu, 04 Apr 2024 19:16:41 GMT

Yes, I tried every port, 1-12, into the access point and I am getting no lights at all.

Everything else plugged into the switch is receiving power, so it does not seem to be an issue from the switch or the ports.

Re: R510 Not powering on

Imran_ruckus — Thu, 04 Apr 2024 19:24:42 GMT

Hi @NickM0511

Thank you for the response and the update.

Please check the ethernet cable connecting to the Switch port to which working Access Point is connected. Also please check connecting with an another ethernet cable.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

NickM0511 — Thu, 04 Apr 2024 19:26:16 GMT

Thank you.

I have tried both of these suggestions, but the AP is still not lighting up at all.

Re: R510 Not powering on

Imran_ruckus — Thu, 04 Apr 2024 19:45:00 GMT

Hi @NickM0511

Thank you for the response and the update.

We may need to check the Switch ports to fix this issue. Please follow the below process and help me with the queries.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

NickM0511 — Thu, 04 Apr 2024 19:49:40 GMT

My apologies, but I am confused on how this will help if the AP is not receiving anything?

Re: R510 Not powering on

Imran_ruckus — Thu, 04 Apr 2024 20:19:00 GMT

Hi @NickM0511

Thank you for the response.

Since AP is receiving power from the 12 VDC external power adapter and Not from the Switch ports.

So, we may need to check the Switch ports configuration by checking the output of the commands shared in my previous post.

Please help me with the same to check and assist accordingly.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

Imran_ruckus — Fri, 05 Apr 2024 20:25:26 GMT

Hi @NickM0511

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

NickM0511 — Wed, 10 Jul 2024 21:56:05 GMT

Hello -

I had to have the ICX-7150 switch reconfigured by an expert to get it working properly and was finally able to have that done. To be honest, this was an extreme inconvenience, as it is not something I ever would have been able to do on my own. Regardless, the switch now works as normal and all ports (1-12) are working properly.

I have 2 of the R510 access points in my house, and one of them is getting no power via POE (absolutely no lights coming on). It was troubleshooted all suggested possible ways, plugged in with different ethernet cables, etc... and only receives power via 12v AC/DC power cable. I need to RMA this Access Point.

Please advise if I can proceed with that.

Re: R510 Not powering on

NickM0511 — Wed, 10 Jul 2024 23:11:49 GMT

Specifically, the troubleshooting steps highlighted in the article below were all done to get the apply running via POE.

https://support.ruckuswireless.com/articles/000001617

Re: R510 Not powering on

Imran_ruckus — Thu, 11 Jul 2024 12:33:57 GMT

Hi @NickM0511

Thank you for the response and the update.

As mentioned previously, we may need to check the Switch ports to fix this issue. Please follow the below process and help me with the queries.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

Imran_ruckus — Fri, 12 Jul 2024 14:28:56 GMT

Hi @NickM0511

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 Not powering on

NickM0511 — Fri, 12 Jul 2024 15:37:50 GMT

I would need to have my guy come back and plug in to the switch to show proof of this, but the POE port is bad.