topic Re: Help- moved to lennar pre-owned home in RUCKUS Support for Lennar Homes

Help- moved to lennar pre-owned home

parrillas — Wed, 27 Mar 2024 21:52:47 GMT

moved into a pre owned lennar home. Need help setting this up.

I have ATT and ran a cat-7 wire from the back of the router to port 3 on the rockus switch. The rockus switch has a cat-5 or 6 wire connected to the access point. It connects and works, but its extremely slow. I checked directly on the ATT router and i get a Gig speed, but when connecting on the access point i get about 25Mpbs which is super slow.

Need help, and also if there is a installation guide you can send me. I would like to update the switch and access point as well at some point.

Re: Help- moved to lennar pre-owned home

Sgatjens — Fri, 29 Mar 2024 13:41:06 GMT

Hello @parrillas
Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Please check the articles below:

Most common Setups for Lennar homes users:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

Physical Factory Reset an Access Points Ruckus:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Feel free to contact me if you have questions.

Kind regards,

Sofia Gätjens

Re: Help- moved to lennar pre-owned home

parrillas — Sun, 31 Mar 2024 07:55:00 GMT

I got it to work and access point firmware has been updated. Im not able to get the switch updated and the internet is very slow. Is there someone that can call me or send me a replacement switch. This is very inconvenient and i already wasted a week dealing with this.

Re: Help- moved to lennar pre-owned home

Imran_ruckus — Mon, 01 Apr 2024 12:50:02 GMT

Hi @parrillas

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up your RUCKUS devices.

Apologies, as per the company policies we cannot replace the Switch since this is a software issue that can be fixed following the troubleshooting steps. Please do not worry I will help you set this up.

Please refer to the short guide link below about how to connect the devices as a reference: Make sure to connect your device as per the below pictures and guide.

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Once you confirm it connection as per the guide, please let me know the answers to the below queries to assist you better.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Help- moved to lennar pre-owned home

parrillas — Mon, 01 Apr 2024 19:50:11 GMT

Hello,

Yes. So, the Access Point has been upgraded to the latest version. The Ruckus switch is running the version below. I have 1 Gig speeds from AT&T, and that is what I get from my laptop when plugged in directly to the router. When I’m using wifi from the AT&T router I get about 500 Mbps, but when I connect to the Ruckus access point I get about 1 to 20 Mbps and half of the time I cannot even pulled a website. My Alexa devices stop playing music, and very poor quality overall.

I don’t know where the problem is, if it’s the access point or the Ruckus switch. I added other pictures to see if we can determine the root cause. Connected to port 2 on the Ruckus switch is the Ruckus Access Point.

The black box is the AT&T router.

Re: Help- moved to lennar pre-owned home

Imran_ruckus — Mon, 01 Apr 2024 20:42:20 GMT

Hi @parrillas

Thank you for the response and for sharing the detailed information.

Could you please help me with one more screenshot showing the below information?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Help- moved to lennar pre-owned home

parrillas — Mon, 01 Apr 2024 21:03:49 GMT

Here it is.

Re: Help- moved to lennar pre-owned home

Imran_ruckus — Mon, 01 Apr 2024 21:09:56 GMT

Hi @parrillas

Greetings!!!

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. I see from the screenshot you shared, that your switch is booted on the secondary partition with the SPR Code. (Please refer to the below screenshots)

Please refer to the below RUCKUS Lennar Knowledge base self-help article to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please let me know if you have any queries in this regard.

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Help- moved to lennar pre-owned home

parrillas — Mon, 01 Apr 2024 21:14:34 GMT

is there a way to do this using the switch GUI? or can you provide instructions on how to do it on a MAC?

Re: Help- moved to lennar pre-owned home

Imran_ruckus — Tue, 02 Apr 2024 12:22:54 GMT

Hi @parrillas

Greetings!!!

Thank you for the response and the update.

Please follow to the below screenshot and enable Telnet to access CLI and commands:

Once you enable Telnet try to access CLI from the MAC terminal as described below. And share the output of the commands mentioned below in this post.

If you have a MAC device, please try the below process.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Help- moved to lennar pre-owned home

parrillas — Tue, 02 Apr 2024 19:57:14 GMT

Its not letting me post pictures. But i was successful in making that change.

i will copy and paste results here

Compressed Sec Code

08.0.90BT211 (SPS08090d.bin)

Re: Help- moved to lennar pre-owned home

parrillas — Tue, 02 Apr 2024 19:57:59 GMT

Re: Help- moved to lennar pre-owned home

Imran_ruckus — Tue, 02 Apr 2024 20:02:07 GMT

Hi @parrillas

Thank you for the response and the update.

Yes, now both of your Switch partitions are on the SPS code.

Please now check the connectivity and let me know if there are any issues.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Help- moved to lennar pre-owned home

Imran_ruckus — Fri, 05 Apr 2024 20:30:41 GMT

Hi @parrillas

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further? Please let me know if you have any queries.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Help- moved to lennar pre-owned home

parrillas — Fri, 05 Apr 2024 20:48:40 GMT

so i was able to run those updates. I do noticed that when im on zoom calls it tends to freeze up quite often. Im running on wifi. The ruckus access point is about 10 feet away.

Is there a way to fix that?

Re: Help- moved to lennar pre-owned home

Imran_ruckus — Fri, 05 Apr 2024 21:00:05 GMT

Hi @parrillas

Thank you for the update.

I don't think it is the problem with the Access Points Internet connectivity. Do you see any other issues with the connectivity?

Please check your Internet Service Provider's (ISP) Internet stability.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Help- moved to lennar pre-owned home

parrillas — Fri, 05 Apr 2024 21:01:40 GMT

yes i tested when running out of the AT&T router both hardware and also on wifi and no issues. It seems like i get problems when im connected to ruckus access point which is connected directly into the ruckus switch.

Re: Help- moved to lennar pre-owned home

Imran_ruckus — Mon, 08 Apr 2024 12:27:14 GMT

Hi @parrillas

Greetings!!!

Thank you for the response and the update.

We may need to check some Switch configurations to see if there is some issue. Please follow the below process and help us with the queries.

Please follow the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Help- moved to lennar pre-owned home

Imran_ruckus — Fri, 12 Apr 2024 21:08:48 GMT

Hi @parrillas

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Help- moved to lennar pre-owned home

Imran_ruckus — Wed, 17 Apr 2024 20:39:09 GMT

Hi @parrillas

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community