Modem not communicating with APs

guylucero — Thu, 21 Mar 2024 03:14:48 GMT

Re: Modem not communicating with APs

Imran_ruckus — Thu, 21 Mar 2024 12:53:52 GMT

Hi @guylucero

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Please let me know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Modem not communicating with APs

guylucero — Mon, 01 Apr 2024 00:05:55 GMT

The Ruckus main box will not communicate with the AP'S, please help

Re: Modem not communicating with APs

Imran_ruckus — Mon, 01 Apr 2024 12:30:09 GMT

Hi @guylucero

Greetings!!!
Thank you for the response.

Please help us with the requested Photos and information in my previous post on this thread.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Modem not communicating with APs

Imran_ruckus — Fri, 05 Apr 2024 20:26:42 GMT

Hi @guylucero

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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Modem not communicating with APs

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Re: Modem not communicating with APs