topic ICX-7150-C12P no power and no power to AP units in RUCKUS Support for Lennar Homes

ICX-7150-C12P no power and no power to AP units

Berrybreeze — Tue, 26 Mar 2024 17:43:49 GMT

Woke up today and my ICX-7150-C12P had no power going to it, my internet router is working, it is plugged into a good power source, I've done the reset procedure and still no power.

Re: ICX-7150-C12P no power and no power to AP units

tsheaffer — Tue, 26 Mar 2024 17:53:49 GMT

It sounds like it is fried. Have you started the RMA process? You should be able to get a new unit ASAP

Re: ICX-7150-C12P no power and no power to AP units

Imran_ruckus — Tue, 26 Mar 2024 20:39:32 GMT

Hi @Berrybreeze

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and has no power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX-7150-C12P no power and no power to AP units

Berrybreeze — Tue, 26 Mar 2024 21:04:36 GMT

I have a support ticket open, #01670510. Do you still need all the info? Because it was working yesterday just fine, and today it is not on with any power or lights. It's plugged into a good source, and there are no lights on anything. The same issue many others were having and their issues were resolved with new units.

Re: ICX-7150-C12P no power and no power to AP units

Imran_ruckus — Wed, 27 Mar 2024 12:45:57 GMT

Hi @Berrybreeze

Greetings!!!

Thank you for the response and the information you shared.

Please remove your Switch from the networking cabin then plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.