topic Re: RUCKUS ICX 7150-C12P in RUCKUS Support for Lennar Homes

RUCKUS ICX 7150-C12P

PennyPoppin — Sat, 23 Mar 2024 04:31:23 GMT

Good evening everyone. This week my switch decided to stop working, I tried to do a reset and unfortunately that was unsuccessful. I work from home and I really need help on how to go about replacing my switch. I look forward to hearing from someone soon. Thanks in advance

Anthony

Re: RUCKUS ICX 7150-C12P

Imran_ruckus — Mon, 25 Mar 2024 12:30:24 GMT

Hi @PennyPoppin

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Please let us know the answers to the below queries to assist you better.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12P

PennyPoppin — Tue, 26 Mar 2024 03:17:55 GMT

Hello Imran,

I hope all is well, below is the answers to your questions.

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

No, this not a new install and yes, it was working before. There was not any power outages in my area.

No, I do not see any lights when the switch is plugged in.

Yes, my internet connection is working.

I have two access points that are connected to my switch. There aren't any lights flashing on both of my access points.

I hope this answers all your questions.

Thank you

Re: RUCKUS ICX 7150-C12P

Imran_ruckus — Tue, 26 Mar 2024 12:31:05 GMT

Hi @PennyPoppin

Greetings!!!

Thank you for the response and the information you shared.

Please remove your Switch from the networking cabin then plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12P

PennyPoppin — Wed, 27 Mar 2024 02:51:42 GMT

Re: RUCKUS ICX 7150-C12P

Sgatjens — Wed, 27 Mar 2024 14:26:12 GMT

Hello @PennyPoppin

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Kind regards,

Sofia Gätjens

Re: RUCKUS ICX 7150-C12P

Imran_ruckus — Mon, 01 Apr 2024 12:51:41 GMT

Hi @PennyPoppin

Greetings!!!
Could you please help us with the requested Pictures and Video to process further?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.