topic Re: Second AP Disconnects the Network in RUCKUS Support for Lennar Homes

Second AP Disconnects the Network

Arkham102 — Tue, 12 Mar 2024 17:57:49 GMT

I have three 510 WAPs that all lost power. I followed the steps to reset the AP and successfully reset one 510 and it is not the Master. From what I read, once that one is setup and working the other two should auto connect when plugged into the switch. Anytime I plug in a second 510 the network disappears and I have to power cycle the switch to reboot it. I cannot figure out how to add my other two WAPs to my network.

Re: Second AP Disconnects the Network

Imran_ruckus — Tue, 12 Mar 2024 18:38:07 GMT

Hi @Arkham102

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to reset your RUCKUS Access Points.

Please note, the Access Point on which you perform the reset by a paper clip will become the Master.

Please refer to the below RUCKUS Lennar Knowledge Base self-help guide explaining the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

PLEASE NOTE: As you have 3 Access Points in your case, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point which will become MASTER. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Second AP Disconnects the Network

Arkham102 — Tue, 12 Mar 2024 18:46:06 GMT

When I plug the other two back in it shuts off the Master and it again has no power and the network disappears.

Re: Second AP Disconnects the Network

Arkham102 — Tue, 12 Mar 2024 18:49:17 GMT

When I plug the other two back in it shuts off the Master and it again has no power and the network disappears.

Re: Second AP Disconnects the Network

Imran_ruckus — Tue, 12 Mar 2024 19:09:02 GMT

Hi @Arkham102

Thank you for the information shared.

Please try to perform the factory reset once again on another Access Point and check.

Please let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Second AP Disconnects the Network

Imran_ruckus — Fri, 15 Mar 2024 20:46:51 GMT

Hi @Arkham102

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Second AP Disconnects the Network

Arkham102 — Fri, 22 Mar 2024 13:03:03 GMT

Here is the error the switch gives when I connect more than one WAP:

PoE: Power enabled on port 1/1/5.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE: Power disabled on port 1/1/3 because of PSU voltage drop.
PoE: Power disabled on port 1/1/5 because of PSU voltage drop.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

Re: Second AP Disconnects the Network

Imran_ruckus — Fri, 22 Mar 2024 13:53:45 GMT

Hi @Arkham102

Greetings!!!

Thank you for the response and the update.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Second AP Disconnects the Network

Arkham102 — Fri, 22 Mar 2024 16:20:13 GMT

I was able to follow earlier posted instructions and updated the switch to the correct software. A royal pain in the butt but I think that I have finally gotten it fixed. thanks.

Re: Second AP Disconnects the Network

Imran_ruckus — Fri, 22 Mar 2024 18:02:35 GMT

Hi @Arkham102

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.