topic Re: My icx 7150-c12p outage . in RUCKUS Support for Lennar Homes

My icx 7150-c12p outage .

Overruckus — Sat, 09 Mar 2024 22:52:51 GMT

My icx 7150-c12p stopped working after power outage . It shows up on the app as disconnected. I click on it and it prompts to login. I use my login and nothing happens! I've had power outages before and it's always been fin this time it's not working. Help!

Re: My icx 7150-c12p outage .

Imran_ruckus — Mon, 11 Mar 2024 12:30:22 GMT

Hi @Overruckus

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My icx 7150-c12p outage .

Imran_ruckus — Fri, 15 Mar 2024 20:42:05 GMT

Hi @Overruckus

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please help me with the requested queries from my last post and let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My icx 7150-c12p outage .

Overruckus — Tue, 19 Mar 2024 01:53:35 GMT

Re: My icx 7150-c12p outage .

Imran_ruckus — Tue, 19 Mar 2024 12:25:53 GMT

Hi @Overruckus

Greetings!!!

Thank you for the response and the update.

As per the light status of the RUCKUS devices from your shared pictures, they are in a normal state. However, I see Switch is not connected in the Unleashed application with ICX7150-C12-Router. This means the Switch is running on the Routing code causing these issues.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article which will help you troubleshoot and get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the above guide and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My icx 7150-c12p outage .

Overruckus — Tue, 19 Mar 2024 21:13:03 GMT

It's telling me it can not establish a connection ? So what can I do now?

Re: My icx 7150-c12p outage .

Overruckus — Tue, 19 Mar 2024 21:15:10 GMT

Is there s reason I can't have you fix this issue remotely? This seems very impractical. Is it due to what ?I mean I'll pay if need be I just need this fixed! Not too computer savy.

Re: My icx 7150-c12p outage .

Imran_ruckus — Wed, 20 Mar 2024 12:54:29 GMT

Hi @Overruckus

Greetings!!!

Thank you for the information you shared.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Please do not worry, it’s simple to fix I will help you with that.

Please try the Telnet option if SSH doesn’t work. Refer to the below screenshot.

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you can log into the CLI, please follow the Routing code guide to perform commands.

Let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My icx 7150-c12p outage .

Overruckus — Thu, 21 Mar 2024 15:28:47 GMT

niether option is working. i tried ssh and it wouldnt let me type in password tried telnet and it said connection not established. can you call me like a side job and ill zelle you some money to fix thus . whats the point f all this network if this will happen when the power goes out?!!

Re: My icx 7150-c12p outage .

Imran_ruckus — Thu, 21 Mar 2024 17:57:03 GMT

Hi @Overruckus

Greetings!!!
Thank you for the response.

Apologies for the inconvenience.

Please download the Putty and try to log into the CLI to perform the commands. It's just one command to get this issue fixed.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My icx 7150-c12p outage .

Overruckus — Thu, 21 Mar 2024 22:45:07 GMT

I don't know what this means! I downloaded putty. Got the screen shot would tell me to log in. I tried all the users but it would'nt let me input the password. I did the telnet and it would'nt establish a connection. This is after typing in the ip address in the slot. It shows 2 on the ip finder one say ruckusap the other says ruckus tried both and nothing!

Re: My icx 7150-c12p outage .

Imran_ruckus — Fri, 22 Mar 2024 12:32:54 GMT

Hi @Overruckus

Greetings!!!

Thank you for the information you shared.

As you are seeing the ‘ruckus#’ prompt in CLI, it means you are using the Access Point’s IP address. Please use the RUCKUS ICX-7150-C12P Switch’s IP address. You should see 'ICX7150-C12 Router>' OR 'ICX7150-C12 Switch>' prompts CLI.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

If you can access the Switch CLI, Please enter the below commands in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My icx 7150-c12p outage .

Overruckus — Fri, 22 Mar 2024 14:41:00 GMT

I'm not getting that name as an option. I have two ap's and the switch. It's picking up one ap and one other device. But neither gives the switch name. But like I said I have 3 only picking up 2. And on the ruckus app it keeps telling me the switch is disconnected. I don't know if that matters.

Re: My icx 7150-c12p outage .

Imran_ruckus — Fri, 22 Mar 2024 17:57:43 GMT

Hi @Overruckus

Greetings!!!

Thank you for the response and the update.

If you are unable to get the IP address of the Switch, the only option left is getting console CLI access to the Switch and help me with the command outputs I shared previously.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P Console CLI please perform the commands shared previously and help with the outputs.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.