topic Re: I have R510 I am sick and tired of shitty firmware! Which Firmware is most stable? in RUCKUS Support for Lennar Homes

I have R510 I am sick and tired of shitty firmware! Which Firmware is most stable?

dariusz_basiaga — Sat, 11 Sep 2021 23:10:27 GMT

I have R510 I am sick and tired of shitty firmware! At this point I don't care about features I just want this to work without constantly loosing connections and rebooting! Which Firmware is most stable?

I have 3 of the AP as part of my Lennar Home and I am highly regretting that install! Every new firmware causes some issues, small issues i could live with but loosing connectivity every few hours and the routers rebooting is just a cheap router problem! I can't believe that this is being sold to some office deployments!

I have Alexa that plays background white noise so my toddler could sleep while wife and I could do stuff around the house. Well that is out the window when suddenly at 10 pm the wifi is lost and we are forced to go into his room and re-enable the white noise thus waking him up. Rinse and repeat 2 hours later.

Re: I have R510 I am sick and tired of shitty firmware! Which Firmware is most stable?

syamantakomer — Mon, 13 Sep 2021 20:00:46 GMT

Hi,

Upgrade to 200.10.10.5.246.

Also check what is causing the disconnections, is it AP reboot or something else.

It can also be wireless connectivity issue due to many other reasons. Login to system and see if you are seeing frequent reboots in even logs.

Re: I have R510 I am sick and tired of shitty firmware! Which Firmware is most stable?

hayward_kong — Tue, 14 Sep 2021 05:57:26 GMT

What unleashed firmware version are you using? and what router are using? and who is your provider? I have no issues with the Ruckus R510/R610/R710 with current firmware with my clients. Perhaps you might have other issues that may seem that it's the Ruckus... Are you saying you have certain devices that drop wifi after a certain period and that you would have to reconnect? I would first suggest that you assign a static IP to each of your Ruckus R510 APs through your DHCP server which would be on your main router which could be provided by your ISP. Also disable the wifi on your ISP router if it has one.

Re: I have R510 I am sick and tired of shitty firmware! Which Firmware is most stable?

Imran_ruckus — Mon, 04 Mar 2024 12:53:38 GMT

Hi @dariusz_basiaga

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience caused.

As per the case description, I understand that your RUCKUS setup is not working properly.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.