topic Re: Lennar@29 Wireless network not working in RUCKUS Support for Lennar Homes

Lennar@29 Wireless network not working

Anvy — Fri, 15 Mar 2024 20:38:10 GMT

Hi Ruckus Team, My wireless connection is not working, this morning I was getting an error about some privacy on my phone when connecting to the wireless network, after trying few things I unplugged the power cable of the switch and plugged back in, now I dont even see the wireless network, tried logging into the ruckus unleashed app and it always complains about you are not connected to unleashed network, can you please help with clear instructions to reset the setup and re-do the setup. Thanks!

Re: Lennar@29 Wireless network not working

Imran_ruckus — Fri, 15 Mar 2024 20:52:23 GMT

Hi @Anvy

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application on your Smartphone.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ to upgrade the RUCKUS Unleashed Access Points.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar@29 Wireless network not working

Anvy — Fri, 15 Mar 2024 22:14:29 GMT

thanks but how can I connect to the ruckus network when it is not showing in my wireless network list

Re: Lennar@29 Wireless network not working

Anvy — Fri, 15 Mar 2024 22:24:11 GMT

this is what I am getting

This site can’t be reached

unleashed.ruckuswireless.com’s server IP address could not be found.

Re: Lennar@29 Wireless network not working

Imran_ruckus — Mon, 18 Mar 2024 12:51:23 GMT

Hi @Anvy

Greetings!!!

Thank you for the response and the update.

Please make sure you are connected to the RUCKUS Wi-Fi network to access the https://unleashed.ruckuswireless.com/ link.

If you can’t access using the above link and don’t know the IP Address of the Master Access Point. Please refer to the below guide to find the IP Address of the Master Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar@29 Wireless network not working

Anvy — Tue, 19 Mar 2024 23:36:20 GMT

Thank you for the tool link. Is it possible to do this troubleshooting over a phone call?

Re: Lennar@29 Wireless network not working

Imran_ruckus — Wed, 20 Mar 2024 12:57:30 GMT

Hi @Anvy

Greetings!!!

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Please do not worry, it’s simple to fix I will help you with that.

Please try to access https://unleashed.ruckuswireless.com/ when you are connected to the RUCKUS Wi-Fi network via Access Points.

If that doesn't work, please perform the IP scan to find the IP Address of the Access Points. Refer to my last post for more information.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.