topic Re: RMA request, will not power AP’s in RUCKUS Support for Lennar Homes

RMA request, will not power AP’s

Micah_P — Thu, 07 Mar 2024 15:17:26 GMT

I have a ICX7150 - C12P - 2X1G and it will not power the AP’s. I’ve tried everything in the forum. The hard reset only gets the unit stuck in some sort of boot cycle where the lights continuously flash forever. I do not have the ability to “reprogram” this unit.
There are no status lights, and the SYST light is amber. I have called, submitted tickets and no one will help unless I submit my request here.

I’m hoping someone here can help. The S/N is available upon request.

Re: RMA request, will not power AP’s

Imran_ruckus — Thu, 07 Mar 2024 15:33:28 GMT

Hi @Micah_P

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

As you mentioned, there is an Amber/Orange light on SYST. It means that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode. Please refer to the RUCKUS Lennar Knowledge base self-help guide below to troubleshoot the issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the above boot mode process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RMA request, will not power AP’s

Micah_P — Tue, 19 Mar 2024 16:44:10 GMT

I tried everything and can’t get it to work. It wouldn’t even let me connect to it with my laptop. Can we RMA this unit now?

Re: RMA request, will not power AP’s

Imran_ruckus — Tue, 19 Mar 2024 17:37:41 GMT

Hi @Micah_P

Greetings!!!

Thank you for the response and the update.

Please let us know at what point you are stuck during the process. Please share the screenshots (if any).

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RMA request, will not power AP’s

Micah_P — Tue, 19 Mar 2024 18:23:07 GMT

I cannot get it to reboot with the reset button. I’ve tried 10 times.
i cannot get my Mac to connect. I’ve followed all of the steps and it won’t show the device.

Re: RMA request, will not power AP’s

Imran_ruckus — Tue, 19 Mar 2024 20:02:33 GMT

Hi @Micah_P

Thank you for the response and the update.

Please try to rest some more times as described in the below Video.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If that doesn't work. Could you please try the software recovery process with a Windows laptop/PC?

Thank you. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RMA request, will not power AP’s

Micah_P — Wed, 20 Mar 2024 01:00:04 GMT

I tried both of those. I am savvy, but the process to recover the software is not simple and it didn’t work. I wasted two hours today trying to get it to work. It did not.

Re: RMA request, will not power AP’s

Imran_ruckus — Wed, 20 Mar 2024 12:39:51 GMT

Hi @Micah_P

Greetings!!!
Thank you for the response and the update.

Please share a screenshot of the CLI showing the setenv IP configuration. (Please refer to the below screenshot)

Also please share a picture showing the software recovery cables connection between the Switch and laptop.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.