topic Re: I am unable to access my ruckus account and I believe the router is interfering with my inter... in RUCKUS Support for Lennar Homes

I am unable to access my ruckus account and I believe the router is interfering with my internet.

Ro — Wed, 13 Mar 2024 01:25:13 GMT

I am having connection issues with my internet and my provider ATT said they see no issue on their end however I have another router which they cannot access to check for issues. The router in question is the Ruckus router which I can't even access. Each time I try I get a message stating I am not connected to unleash network. Got to settings? I have done that yet I keep getting the same message. I am not sure where to go from here.

Re: I am unable to access my ruckus account and I believe the router is interfering with my inter...

Imran_ruckus — Wed, 13 Mar 2024 12:38:45 GMT

Hi @Ro

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. The Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ to upgrade the RUCKUS Unleashed Access Points.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I am unable to access my ruckus account and I believe the router is interfering with my inter...

Imran_ruckus — Thu, 14 Mar 2024 14:03:45 GMT

Hi @Ro

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please follow the steps shared in my previous post and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I am unable to access my ruckus account and I believe the router is interfering with my inter...

Ro — Mon, 18 Mar 2024 04:28:21 GMT

Hello My apologies for the late reply. I have been unable to test out the solution provided. I will provide an update this week as soon as I do. Thank you for your assistance.

Re: I am unable to access my ruckus account and I believe the router is interfering with my inter...

Imran_ruckus — Mon, 18 Mar 2024 12:43:35 GMT

Hi @Ro

Greetings!!!

Thank you for the response and the update.

Sure, please let me know if you need any help in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I am unable to access my ruckus account and I believe the router is interfering with my inter...

Ro — Mon, 18 Mar 2024 14:13:46 GMT

Hello Imran, this is what happens when I click on the link https://unleashed.ruckuswireless.com/

Hmmm… can't reach this page

unleashed.ruckuswireless.com’s server IP address could not be found.

Try:

Running network diagnostics with Get Help
Checking the connection
Checking the proxy, firewall, and DNS settings

ERR_NAME_NOT_RESOLVED

I cannot access the log in page still.

Re: I am unable to access my ruckus account and I believe the router is interfering with my inter...

Imran_ruckus — Mon, 18 Mar 2024 14:25:15 GMT

Hi @Ro

Greetings!!!

Thank you for the response and the update.

Please make sure you are connected to the RUCKUS Wi-Fi network to access the https://unleashed.ruckuswireless.com/ link.

If you can’t access using the above link and don’t know the IP Address of the Master Access Point. Please refer to the below guide to find the IP Address of the Master Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I am unable to access my ruckus account and I believe the router is interfering with my inter...

Ro — Tue, 19 Mar 2024 03:45:07 GMT

Hello Imran,

I was able to access the page and update the firmware but now I see it says port2 is not connected. Is it supposed to be like that and does it have any impact on how the system works?

Re: I am unable to access my ruckus account and I believe the router is interfering with my inter...

Imran_ruckus — Tue, 19 Mar 2024 12:28:24 GMT

Hi @Ro

Greetings!!!

Thank you for the response and the update.

Please ignore it. It is a normal behavior and does not impact the connectivity.

Please follow the upgrade process as explained.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I am unable to access my ruckus account and I believe the router is interfering with my inter...

Ro — Thu, 21 Mar 2024 16:42:50 GMT

Thank you Imran for your assistance.

Re: I am unable to access my ruckus account and I believe the router is interfering with my inter...

Imran_ruckus — Thu, 21 Mar 2024 17:57:47 GMT

Hi @Ro

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I am unable to access my ruckus account and I believe the router is interfering with my internet

Frustrated-user — Wed, 24 Apr 2024 08:46:15 GMT

I am also having connectivity issue, the wifi is intermitted at best how do I resolve. at this point I am thinking the Ruckus is bad

Re: I am unable to access my ruckus account and I believe the router is interfering with my internet

Imran_ruckus — Wed, 24 Apr 2024 12:59:54 GMT

Hi @Frustrated-user

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

As this case is raised by @Ro which is now closed.

I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, I will assist you with the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Intermitted-WiFi/m-p/78517#M18041

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I am unable to access my ruckus account and I believe the router is interfering with my internet

Ro — Thu, 02 May 2024 00:05:50 GMT

Hello Imran,

I am back. I have tried to fix the issue by hard resetting the Ruckus and unplugging the modem and I am still having the same issue. I am unable to use my unleash on my phone and to log on on the website I keep getting an error message. I changed my internet provider about 3 weeks ago and since then anything connected to the Ruckus is not working. If I hard reset it at the bottom, it will work for a few hours then it is off again. I have contacted the internet provider who has stated they will not be able trouble shoot the issue because I have a third party modem attached as well. Is there a reason why the ruckus is not working now that I have another provider connected? This Ruckus issue is becoming very frustrating. Not sure if I needed to create another post for this issue as well.

Re: I am unable to access my ruckus account and I believe the router is interfering with my internet

Imran_ruckus — Thu, 02 May 2024 13:52:56 GMT

Hi @Ro

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience.

As per the case description, I understand that your RUCKUS setup is not working properly.

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I am unable to access my ruckus account and I believe the router is interfering with my internet

Imran_ruckus — Mon, 06 May 2024 20:54:11 GMT

Hi @Ro

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: I am unable to access my ruckus account and I believe the router is interfering with my internet

Ro — Tue, 07 May 2024 00:03:46 GMT

Hello Imran,

I have two access points, the ruckus modem, one of the light is more yellowish and the rest are green as of now. Previously one was blinking more like orange. I unplug the ruckus and plug it back. one of the access points middle lights is a very dim green whereas the rest are clearly green. The second access point the middle light is also a dim green and the far-right light is blinking green whereas the other three are solid green. I am still having the same issue, anything connected to the ruckus keeps saying it is not connected to the internet. When I connect it to my computer, I can't access the internet, same for my phone. I am not sure how much of it is interfering with the main internet from the providers.

Thank you

Re: I am unable to access my ruckus account and I believe the router is interfering with my internet

Imran_ruckus — Tue, 07 May 2024 12:32:59 GMT

Hi @Ro

Greetings!!!

Thank you for the information you shared.

Please refer to the below link for more information about the light status of the RUCKUS R510 Access Points.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please share a PICTURE of the RUCKUS ICX-7150-C12P Switch showing the light status and the cable connections to assist you better.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: I am unable to access my ruckus account and I believe the router is interfering with my internet

Imran_ruckus — Fri, 10 May 2024 20:42:54 GMT

Hi @Ro

Greetings!!!

I am writing to request an update on the status of the issue. Your prompt response would be greatly appreciated as we need to proceed further.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: I am unable to access my ruckus account and I believe the router is interfering with my internet

Ro — Mon, 27 May 2024 23:31:36 GMT

My apologies for the late reply Imran. Here are the pictures.

this one with the multi colors the green on the right is blinking so it’s not steady.