Ruckus switch not working

Bsedwards2 — Mon, 11 Mar 2024 15:39:57 GMT

I cannot get any of the Ethernet ports on the ruckus switch to transmit internet. Additionally the WiFi is being broadcasted but it’s not holding signal when connected to devices. I have, reset, unplugged, etc but I cannot get to work. Are there any 3rd party companies that work on these products to set up/configure?

Re: Ruckus switch not working

Imran_ruckus — Mon, 11 Mar 2024 17:52:43 GMT

Hi @Bsedwards2

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus switch not working

Imran_ruckus — Fri, 15 Mar 2024 20:44:27 GMT

Hi @Bsedwards2

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please help me with the requested queries from my last post or let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: Ruckus switch not working in RUCKUS Support for Lennar Homes

Ruckus switch not working

Re: Ruckus switch not working

Re: Ruckus switch not working