Device repeatedly eneter Boot Mode

helbastawisy — Sun, 10 Mar 2024 17:49:33 GMT

I am reposting the same issue. The device continues to enter boot mode every time we lose power. The last post (Case # 01658639) advised me to reset and try, which I did but again the device entered Boot mode.

Re: Device repeatedly eneter Boot Mode

Imran_ruckus — Mon, 11 Mar 2024 12:36:58 GMT

Hi @helbastawisy

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Device repeatedly eneter Boot Mode

Imran_ruckus — Fri, 15 Mar 2024 20:43:07 GMT

Hi @helbastawisy

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please help me with the requested queries in my last post or let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: Device repeatedly eneter Boot Mode in RUCKUS Support for Lennar Homes

Device repeatedly eneter Boot Mode

Re: Device repeatedly eneter Boot Mode

Re: Device repeatedly eneter Boot Mode