topic Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset in RUCKUS Support for Lennar Homes

WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

JimmyChanga — Fri, 08 Mar 2024 12:44:45 GMT

********Prior case opened and the new procedure is to open a fourm.*****************

1: Defective Serial Number:391972002459

2: Defective Serial Number:391972002897

**Also WAPs are not broadcasting single that uploads

**during speed test. The download portion works, but when it goes to upload. The upload signal fails.

"On Tue, Oct 4, 2022 at 9:22 PM Ruckus Customer Support <
support-case@commscope.com>

Ruckus Networks case 01655783

Good evening,

This needs to be updated and changed as the problem is not the switches,
but the main hub. Attached is everything you need to change the work order.
Or open a new one for me to be able to setup my internet and get into the
switch.

Unless you have another way for me to be able to get into this. I have
exhausted every troubleshooting option and have come to a dead end. Please
be of assistance and help as this is not something that should be this
difficult to someone who at least is somewhat knowledgeable in the
networking realm for everyday folk.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

Imran_ruckus — Fri, 08 Mar 2024 13:43:44 GMT

Hi @JimmyChanga
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home's RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

JimmyChanga — Tue, 12 Mar 2024 11:52:05 GMT

This is. The individual who setup the network did not follow procedure.

default username and passwords do not work when attempting to get into the system.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

Imran_ruckus — Tue, 12 Mar 2024 12:35:24 GMT

Hi @JimmyChanga

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

Imran_ruckus — Fri, 15 Mar 2024 20:40:57 GMT

Hi @JimmyChanga

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of the issue?

Please help me with the requested queries in my last post and let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

JimmyChanga — Sat, 23 Mar 2024 21:39:34 GMT

SWTICHWAP #1WAP #1 CLOSE UPWAP #2WAP #2 CLOSE UP

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

JimmyChanga — Sat, 23 Mar 2024 21:40:07 GMT

1. If it worked before, was there any power outage before you started facing this issue

*Yes, I had the AMAZON tech that LENNAR had setup to come and setup the entire system once I had internet access. It worked flawlessly until a bad storm and reset the power.

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

*Photo attached

*ISP works fine

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

*Photos attached of the two access points

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

JimmyChanga — Sat, 23 Mar 2024 21:42:48 GMT

The default Admin usernames and passwords do not work. The tech who set this up used his own thing and outside protocol. I cannot access the main switch nor any WAPs.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

JimmyChanga — Sat, 23 Mar 2024 21:43:27 GMT

Review posted information above

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

Imran_ruckus — Mon, 25 Mar 2024 12:37:26 GMT

Hi @JimmyChanga

Greetings!!!

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they are in a normal status.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. Please reboot (unplug and plug from power outlet) your ISP Router and RUCKUS ICX-7150-C12P Switch and then try to connect to the Internet via Access Points.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

JimmyChanga — Mon, 25 Mar 2024 13:16:32 GMT

Thank you for clarifying that issue. This didnt change anything as the signal was still able to broadcast.

I am unable to access the main network to reset this.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

Imran_ruckus — Mon, 25 Mar 2024 14:15:35 GMT

Hi @JimmyChanga

Thank you for the response and the update.

You may need to factory reset your Access Points and configure them with a new Wi-Fi network/SSID.

Please refer to the below RUCKUS Lennar Knowledge base self-help factory reset guide for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point, and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

JimmyChanga — Thu, 25 Apr 2024 23:22:13 GMT

When attempting to redo factory reset, new WLAN is not registering.

states "Username already taken" but have restarted, re reset AP unit, and disconnected to "ConfigureMe" network 4 times and same result.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

JimmyChanga — Thu, 25 Apr 2024 23:24:05 GMT

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

JimmyChanga — Fri, 26 Apr 2024 00:59:20 GMT

I also cannot access the switch as all default username and passwords provided in the forums does not work. I need to factory reset this switch, but it fails to do so.

Re: WAPs are not not working correctly. Cannot access the mesh network. Cannot hard Reset

Imran_ruckus — Fri, 26 Apr 2024 12:40:27 GMT

Hi @JimmyChanga

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in factory resetting the RUCKUS Access Points and want to log into the RUCKUS ICX-7150-C12P Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the Access Points factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

As you already tried, please try to log into the Switch on the web browser using the default credential once again.

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations below as well.

If any of the above credentials don’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in the below VIDEO and once you perform the reset try to login with the above-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.