topic Re: Television freeze in RUCKUS Support for Lennar Homes

Television freeze

nicco_06 — Mon, 11 Mar 2024 15:41:26 GMT

I have the RUCKUS wifi extenders for about 4 years. Currently televisions are freezing and indicating no internet connection. ISP says router is working good. All devices are connected to RUCKUS, its about 20 devices. Could this be the problem? I have the following version Ruckus R550 Indoor Wireless Access Point NO Subscription (901-R550-US01)..Is there any type of troubleshooting I can perform?

Re: Television freeze

Imran_ruckus — Mon, 11 Mar 2024 18:01:49 GMT

Hi @nicco_06
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Television freeze

nicco_06 — Mon, 11 Mar 2024 19:23:59 GMT

yes, this is a Lennar home setup

Re: Television freeze

Imran_ruckus — Mon, 11 Mar 2024 19:45:09 GMT

Hi @nicco_06

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Television freeze

nicco_06 — Mon, 11 Mar 2024 21:11:35 GMT

This was not due to a power outage. It was an all of sudden thing that happened.
There are no lights for the following areas; SPD, ID, USB, POE, MS, UPDATE, DIAG, CLD, C1, C2, X1, X2, 5-12
Yes, the internet is working fine. ISP ran tests and determined the router is working good, there were no issues.
See attached photos

Re: Television freeze

Imran_ruckus — Tue, 12 Mar 2024 12:26:38 GMT

Hi @nicco_06

Greetings!!!

Thank you for the response and the update.

I see from the pictures you shared, light status and connections are in a normal state.

We may need to check some Switch configurations via CLI to fix the issues.

Please follow the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Television freeze

Imran_ruckus — Thu, 14 Mar 2024 13:58:43 GMT

Hi @nicco_06

Greetings of the day!!!

Hope you are doing well.

Could you please update me on the status of this issue?

Please help us with the requested queries to assist you further or let me know if you have any queries in this regard.

Thank you.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Television freeze

nicco_06 — Mon, 18 Mar 2024 13:50:32 GMT

Good morning

Sorry for the late response, but I installed the IP scanner and I assume I am to install puTTY. I did that, but I am stucck at this point.

Re: Television freeze

Imran_ruckus — Mon, 18 Mar 2024 13:55:42 GMT

Hi @nicco_06

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you are able to find the IP address of the RUCKUS ICX-7150-C12P Switch from the IP Scanner?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI as described in the guide shared previously.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Television freeze

nicco_06 — Mon, 18 Mar 2024 14:38:36 GMT

This is what I see from the IP scanner.

Re: Television freeze

nicco_06 — Mon, 18 Mar 2024 14:39:03 GMT

Not sure how to get to the dashboard.

Re: Television freeze

Imran_ruckus — Mon, 18 Mar 2024 15:16:53 GMT

Hi @nicco_06

Thank you for the information you shared.

Could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands?

Putty download link:https://www.putty.org/

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.