topic Re: No power to access point/home network name not correct in RUCKUS Support for Lennar Homes

No power to access point/home network name not correct

ynv_naw — Fri, 09 Feb 2024 20:10:12 GMT

I have no power to my downstairs access point. Also, I can access my unleashed account via web but not on the mobile app. Upon logging in I notice that my home network name is incorrect. Could you please assist?

Re: No power to access point/home network name not correct

Jayavidhya — Fri, 09 Feb 2024 20:40:44 GMT

Hi @ynv_naw

Greetings of the day,

Thanks for the detailed description,

For detailed understanding of the issue please share the image of the switch and the access points showing the LED status and the cable connections.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No power to access point/home network name not correct

ynv_naw — Fri, 09 Feb 2024 21:14:34 GMT

Re: No power to access point/home network name not correct

ynv_naw — Tue, 20 Feb 2024 23:59:12 GMT

@jayavidhya is there any update on this?

Re: No power to access point/home network name not correct

Imran_ruckus — Wed, 21 Feb 2024 16:11:31 GMT

Hi @ynv_naw

Greetings!!!

Apologies for the delayed response as Jayavidhya is OOO.

Could you please unplug and plug the Access Points to any other 1 in-ports then check if that powers up and works? Please refer to the below screenshot.

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to access point/home network name not correct

ynv_naw — Fri, 08 Mar 2024 18:51:49 GMT

Hi @Imran_ruckus @jayavidhya,

The relocating of the cable to a new port did not power on the downstairs access point. The upstairs one did power down and come back on with this action.

Re: No power to access point/home network name not correct

Imran_ruckus — Fri, 08 Mar 2024 18:58:27 GMT

Hi @ynv_naw

Greetings!!!

Thank you for the response and the update.

Could you please try connecting the affected Access Point to an external power 12 VDC adapter and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Please check the Access Point if it powers on by following the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to access point/home network name not correct

ynv_naw — Fri, 08 Mar 2024 20:03:10 GMT

Hi @Imran_ruckus:
This did not work either. I pressed the reset button also still no power

Re: No power to access point/home network name not correct

Imran_ruckus — Fri, 08 Mar 2024 20:21:25 GMT

Hi @ynv_naw

Thank you for the response and the update.

May I know how many Access Points you have?

Also, please let us know the answers to the below queries to proceed further.

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to access point/home network name not correct

ynv_naw — Fri, 08 Mar 2024 20:43:31 GMT

@Imran_ruckus:

I have already submitted these pictures previously in this thread. There are no amber lights just no power for the downstairs port that is having the issues and I have two access points -- one downstairs (no power) and one upstairs ) working fine

Re: No power to access point/home network name not correct

ynv_naw — Fri, 08 Mar 2024 20:44:23 GMT

The cable to the far right end is the downstairs access point as you see there is no power to that port. I have moved the cable to a different port still no power

Re: No power to access point/home network name not correct

Imran_ruckus — Fri, 08 Mar 2024 20:50:16 GMT

Hi @ynv_naw

Thank you for the response.

This issue may be due to the Switch ports in a disabled state. Please refer to the below RUCKUS Lennar Base knowledge base article to troubleshoot this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the above process and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to access point/home network name not correct

ynv_naw — Fri, 08 Mar 2024 21:25:15 GMT

@Imran_ruckus:
Can we do a remote connection so you can remote into my computer to assist? Seems that the connection is refused

Re: No power to access point/home network name not correct

ynv_naw — Fri, 08 Mar 2024 21:34:52 GMT

@Imran_ruckus:
No worries I got it to work, its now powered on. Thank you sending the links. This would be pretty difficult for someone who is not tech savvy, would be a lot better if support could remote into laptop and assist.

Re: No power to access point/home network name not correct

ynv_naw — Fri, 08 Mar 2024 21:47:15 GMT

@Imran_ruckus:
Could you provide me with the url to access my unleashed access points on the web? The app is not working for me says I'm not connected to the unleashed network. I have switched between my local network and my access points and still will not allow me to login.

Re: No power to access point/home network name not correct

ynv_naw — Fri, 08 Mar 2024 21:49:47 GMT

If I remember correctly that was one of my issues as well. When I would log into the weburl it showed my old local wifi name so I think that's my issue.

Re: No power to access point/home network name not correct

Imran_ruckus — Mon, 11 Mar 2024 12:28:03 GMT

Hi @ynv_naw

Greetings!!!

Thank you for the detailed information you shared.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To upgrade your RUCKUS Access Points please refer to the below RUCKUS Lennar Knowledge base self-help article.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ to upgrade.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to access point/home network name not correct

ynv_naw — Mon, 11 Mar 2024 14:09:43 GMT

Hi @Imran_ruckus:
I have successfully completed the upgrade and able to log into the mobile app but I'm not able to access the web link anymore: https://unleashed.ruckuswireless.com/. I cleared cookies/cache and also tried another browser no luck. Any suggestions?

Re: No power to access point/home network name not correct

Imran_ruckus — Mon, 11 Mar 2024 15:16:12 GMT

Hi @ynv_naw

Thank you for the response and the update.

Please make sure to connect to your RUCKUS Wi-Fi network to access the https://unleashed.ruckuswireless.com/ link.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to access point/home network name not correct

ynv_naw — Mon, 11 Mar 2024 15:33:50 GMT

@Imran_ruckus:

Thank you for that information. Once I connected to my ruckus network on my laptop I was able to access the link, guess that's a new feature of the update. On the dashboard my switch is not listed, how do I add this?