topic Re: RUCKUS ICX 7150-C12P Stopped working in RUCKUS Support for Lennar Homes

RUCKUS ICX 7150-C12P Stopped working

Scott — Thu, 07 Mar 2024 22:01:07 GMT

Hello My RUCKUS ICX 7150-C12P Stopped working and It no longer lights up. I already tried reseting it several times and it doesn't do anything. Tried different outlets with power and it still doesn't work. There were no recent power outages in my neighborhood. I read that another user had this same issue. Just wanting to get it replaced if possible.

Re: RUCKUS ICX 7150-C12P Stopped working

Imran_ruckus — Fri, 08 Mar 2024 13:40:53 GMT

Hi @Scott

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS is not powering up.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12P Stopped working

Scott — Fri, 08 Mar 2024 18:33:17 GMT

Hello, thanks for your reply.

1. When the rukus is plugged in none of the lights appear or stay on. I already tried reseting it over 10 times.

Re: RUCKUS ICX 7150-C12P Stopped working

Imran_ruckus — Fri, 08 Mar 2024 19:01:31 GMT

Hi @Scott

Greetings!!!

Thank you for the response and the information you shared.

Could you please remove your RUCKUS ICX-7150-C12P Switch from the cabin and plug it into a working power outlet separately and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12P Stopped working

Scott — Fri, 08 Mar 2024 19:38:38 GMT

Re: RUCKUS ICX 7150-C12P Stopped working

Scott — Fri, 08 Mar 2024 19:49:17 GMT

Hello is there another way to upload video?

Re: RUCKUS ICX 7150-C12P Stopped working

Scott — Fri, 08 Mar 2024 19:58:34 GMT

Video was uploaded

Re: RUCKUS ICX 7150-C12P Stopped working

Imran_ruckus — Fri, 08 Mar 2024 20:11:40 GMT

Hi @Scott

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it is dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS ICX 7150-C12P Stopped working

Scott — Fri, 08 Mar 2024 20:19:27 GMT

Thank you, chat was started.

Re: RUCKUS ICX 7150-C12P Stopped working

Imran_ruckus — Mon, 11 Mar 2024 12:20:52 GMT

Hi @Scott

Thank you for the update.

Good to know that the RMA is initiated.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.