topic Re: After Power outage, Ruckus wireless routers stop working in RUCKUS Support for Lennar Homes

After Power outage, Ruckus wireless routers stop working

vantran — Fri, 08 Mar 2024 03:06:06 GMT

After power outage, my Ruckus wireless routers have no power on and no lights. I used a different outlets, and reset them but they are still not on. Can you please help to fix them? Thank you

Re: After Power outage, Ruckus wireless routers stop working

Imran_ruckus — Fri, 08 Mar 2024 13:42:10 GMT

Hi @vantran

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS is not powering up.

Could you please let me know the answer to the below query to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After Power outage, Ruckus wireless routers stop working

vantran — Fri, 08 Mar 2024 18:33:41 GMT

Hi Imran,

Yes, I do see the lights on the switch. Please see attached picture.

But there are no lights on for both 2 routers:

Thank you for your help.

Re: After Power outage, Ruckus wireless routers stop working

Imran_ruckus — Fri, 08 Mar 2024 18:55:01 GMT

Hi @vantran

Thank you for the response and the update.

Could you please unplug and plug the ethernet cable of the Access Point into any other 1 in-12 ports and check? Please refer to the below screenshot. Reboot (unplug and plug from the power outlet) the Switch once.

Also, I see an ethernet cable plugged into another port on the Switch, all the device cables must be plugged into 1 in 12 ports. Please refer to the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After Power outage, Ruckus wireless routers stop working

vantran — Fri, 08 Mar 2024 21:08:17 GMT

Hi Imran,

I have done all as you instructed but they aren't still working. What else should I try?

Thank you

Re: After Power outage, Ruckus wireless routers stop working

Imran_ruckus — Mon, 11 Mar 2024 12:24:35 GMT

Hi @vantran

Greetings!!!
Thank you for the response and the update.

As per the light status of the RUCKUS ICX-7150-C12P Switch, they are in a normal state.

This issue may be due to the Switch PoE ports getting disabled. Please refer to the below RUCKUS Lennar Knowledge base self-help guide to check and fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After Power outage, Ruckus wireless routers stop working

vantran — Mon, 11 Mar 2024 21:37:57 GMT

Hi Imran,

I followed the steps to enable the Switch PoE ports but the wireless routers on the ceiling are not still power on. Can you please let me know what next steps will be?

Thank you.

Re: After Power outage, Ruckus wireless routers stop working

Imran_ruckus — Tue, 12 Mar 2024 12:21:16 GMT

Hi @vantran

Greetings!!!
Thank you for the response and the update.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After Power outage, Ruckus wireless routers stop working

vantran — Tue, 12 Mar 2024 19:59:40 GMT

Hi Imran,

They are back online and work as normal when I re-executed the commands.

Thank you so much for all your helps,

Re: After Power outage, Ruckus wireless routers stop working

Imran_ruckus — Tue, 12 Mar 2024 20:33:28 GMT

Hi @vantran

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.